Field Sales & Business Operations Lead, US Specialist Org , NAMER Specialist Operations
About the role
The NAMER Global Sales Strategy & Operations team is seeking a driven, experienced, and strategically minded Sales & Business Operations Lead for the US Specialist organization. This combined role leans primarily toward Sales Operations, maintaining operational excellence across sales processes and initiatives, while also owning the full operating rhythm, executive cadences, and strategic planning mechanisms for the US Specialist organization.
Area Specialists engage directly with assigned customers in partnership with Field Sales teams to provide subject matter expertise critical to advancing and launching opportunities. Area Specialists are part of the Account Teams for account planning, opportunity identification and pursuit (including RFP/RFIs, architecture development), closing deals, and shepherding wins to post-sales teams. Acting as the front-line touch point for Specialist customer engagement, Area Specialists provide data and anecdotes on what is working and what is not back into Worldwide and Service teams.
The Field Sales & Business Operations Lead for the US Specialist Org will serve as the strategic operations owner and COO-equivalent for the Specialist organization, functioning as a critical business partner to sales leadership. This is a forward-looking, tech-enabled operations leadership position that goes beyond traditional quota management and field sales support. It represents a strategic investment in operational leadership that ensures the business operations is executed with rigor, runs efficient business mechanisms (XBRs, OP1/OP2 planning, staff meetings, all team broadcasts, offsites and similar), scales effectively through AI-powered automation, and maximizes revenue potential across its domains.
The ideal candidate will own the division's operating rhythm and executive cadences, drive cross-divisional operational excellence, leverage AI-powered tools and automation to accelerate business reviews and surface insights faster, serve as the critical conduit between field and worldwide teams to ensure alignment and execution consistency, and enable sales leaders to focus on customer engagement and revenue generation.
Key job responsibilities
- Serve as COO-equivalent to division leadership, driving operational rigor across business operations and field sales
- Coordinate Divisional Business Reviews (XBR); standardize templates with auto-populated centralized appendix, eliminating manual compilation
- Lead OP1 & OP2 planning end-to-end with work-back timelines, stakeholder coordination, and intake mechanisms; own in-year planning (AP cleanup, M&A, L/J)
- Run mechanisms (Top Deals, IPMM); manage weekly leader staff meetings and offsites (agenda, facilitation, action tracking)
- Own annual Fast Start initiatives across OneTeam and lead division-wide strategic projects (e.g., new coverage models)
- Automate Business Reviews with modular narratives (Revenue + Pipeline) scaling across WBR, MBR, IPMM, and local reviews with Central Ops
- Drive adoption of AI tools (SIFT, AWSentral Forecasting); centralize tools roadmap, standard use cases, and best practices
- Produce weekly pipeline summary communications (WoW/MoM/YoY changes, hygiene scores); maintain standardized reporting for data-driven decisions
- Own territory design, quota setting, headcount, and compensation plan execution; drive pipeline inspection and resolve stalled opportunities
- Work cross-functionally with Sales, Finance, HR, Marketing, BD, ProServe, and Partners to execute priorities and close process gaps
Basic Qualifications
- 5+ years of Microsoft Excel experience
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience with sales CRM tools such as Salesforce or similar software
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
Preferred Qualifications
- 5+ years of finance, business management and sales operations experience
- Experience working within a high-growth, technology company
- Experience designing and running executive-level business mechanisms in a matrixed, high-growth technology organization
- Demonstrated ability to operationalize AI-powered tools and automation to scale business insights and reduce manual reporting effort
Pay
- USA, NY, New York: $96,900.00 - $169,500.00 USD annually
- USA, TX, Austin: $88,100.00 - $154,100.00 USD annually
- USA, TX, Dallas: $88,100.00 - $154,100.00 USD annually
- USA, VA, Arlington: $88,100.00 - $154,100.00 USD annually
Benefits
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- Paid time off
- Parental leave
- Sign-on payments
- Restricted stock units (RSUs)