Field Sales Operations Lead, US Specialist Org, NAMER Field Operations, NAMER Sales Operations

Amazon Web Services (AWS) · New York, United States · 2 days ago

ManagementFull-time

About the role

The NAMER Global Sales Strategy & Operations team is seeking a driven, experienced, and strategically minded Sales Operations Lead for the US Specialist organization. This role serves as the strategic operations owner and COO-equivalent for the Specialist organization, functioning as a critical business partner to sales leadership. This is a forward-looking, tech-enabled operations leadership position — one that goes beyond traditional quota management and represents a strategic investment in operational leadership, ensuring the organization executes with rigor, scales effectively, and maximizes revenue potential across its domains.

The ideal candidate will drive cross-divisional operational excellence, leverage AI-powered tools and automation to accelerate business cadences and surface insights faster, serve as the critical conduit between field and worldwide teams to ensure alignment and execution consistency, and enable sales leaders to focus on customer engagement and revenue generation.

This role works with multiple stakeholders supporting the extended Enterprise Sales organization, including Business Development, Marketing, Professional Services, and the Partner team. The candidate must communicate effectively across technical and non-technical business units and across geographies as necessary.

Key job responsibilities

Serve as strategic business partner and COO-equivalent to sales leadership, driving operational rigor and enabling leaders to focus on customer engagement and revenue generation
Define and execute go-to-market strategy in partnership with sales leadership, ensuring cross-divisional alignment and execution consistency
Own end-to-end business cadences including Annual Planning, MBRs, QBRs, territory design, quota setting, and headcount management
Drive pipeline inspection and growth strategies, identifying and resolving stalled opportunities to maximize revenue potential
Develop and maintain standardized reporting and insights that support data-driven decision-making for senior leadership
Identify, adopt, and demonstrate proficiency with AI-powered and productivity tools — including Excel, RowZero, Amazon QuickSuite, NarrateAI, InstructAI, Smartsheet, SIFT, and Salesforce — to streamline workflows, reduce manual effort, and surface insights at speed and scale
Establish and refine coverage model design, annual planning processes, and compensation plan execution
Work cross-functionally with Sales, Finance, HR, Marketing, Business Development, Professional Services, and Partner teams to land and execute operational priorities
Develop routine and ad-hoc analytic reports for senior management on business performance and goal attainment
Assist Sales Managers in evaluating team performance and translating insights into actionable recommendations

Basic Qualifications

5+ years of Microsoft Excel experience
Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
Experience with sales CRM tools such as Salesforce or similar software
Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

5+ years of finance, business management and sales operations experience
Experience working within a high-growth, technology company
Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages

Pay & Benefits

Base salary ranges:

USA, NY, New York: $96,900.00 - $169,500.00 USD annually
USA, TX, Austin: $88,100.00 - $154,100.00 USD annually

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.