Field Sales Operations Lead, US Specialist Org, NAMER Sales Operations

About the role

The NAMER Global Sales Strategy & Operations team is seeking a driven, experienced, and strategically minded Sales Operations Lead for the US Specialist organization. The FSO Lead for the US Specialist Org will serve as the strategic operations owner and COO-equivalent for the Specialist organization, functioning as a critical business partner to sales leadership. This is a forward-looking, tech-enabled operations leadership position — one that goes beyond traditional quota management and represents a strategic investment in operational leadership, ensuring the organization executes with rigor, scales effectively, and maximizes revenue potential across its domains. The ideal candidate will drive cross-divisional operational excellence, leverage AI-powered tools and automation to accelerate business cadences and surface insights faster, serve as the critical conduit between field and worldwide teams to ensure alignment and execution consistency, and enable sales leaders to focus on customer engagement and revenue generation.

Key job responsibilities

• Serve as strategic business partner and COO-equivalent to sales leadership, driving operational rigor and enabling leaders to focus on customer engagement and revenue generation
• Define and execute go-to-market strategy in partnership with sales leadership, ensuring cross-divisional alignment and execution consistency
• Own end-to-end business cadences including Annual Planning, MBRs, QBRs, territory design, quota setting, and headcount management
• Drive pipeline inspection and growth strategies, identifying and resolving stalled opportunities to maximize revenue potential
• Develop and maintain standardized reporting and insights that support data-driven decision-making for senior leadership
• Identify, adopt, and demonstrate proficiency with AI-powered and productivity tools — including Excel, RowZero, Amazon QuickSuite, NarrateAI, InstructAI, Smartsheet, SIFT, and Salesforce — to streamline workflows, reduce manual effort, and surface insights at speed and scale
• Establish and refine coverage model design, annual planning processes, and compensation plan execution
• Work cross-functionally with Sales, Finance, HR, Marketing, Business Development, Professional Services, and Partner teams to land and execute operational priorities
• Develop routine and ad-hoc analytic reports for senior management on business performance and goal attainment
• Assist Sales Managers in evaluating team performance and translating insights into actionable recommendations

Basic Qualifications

• 5+ years of Microsoft Excel experience
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience with sales CRM tools such as Salesforce or similar software
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

• 5+ years of finance, business management and sales operations experience
• Experience working within a high-growth, technology company
• Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages

Pay

• USA, NY, New York: 96,900.00 - 169,500.00 USD annually
• USA, TX, Austin: 88,100.00 - 154,100.00 USD annually
• USA, TX, Dallas: 88,100.00 - 154,100.00 USD annually
• USA, VA, Arlington: 88,100.00 - 154,100.00 USD annually