Field Representative II, Concierge Hospitality

This position will work closely with office administration to ensure we represent the customer's culture to the external world. Responsibilities include greeting outside callers/clients, managing conference room scheduling, preparing for key client visits (signage, workspace prep, etc.), and handling client travel arrangements. This role also assists with group company activities such as parties, functions, and department meetings, and may include general clerical, reception, copying, mail services, shipping and receiving, and mail distribution. Reports directly to the Site Manager or Assistant Site Manager.

Responsibilities

• Greet visitors/guests—validate against guest list, provide badge, parking validation as necessary
• Serve as company concierge for guests, clients, and staff, including facility tours and local recommendations (hotels, restaurants, points of interest)
• Maintain and update company phone and speed dial lists
• Provide backup clerical support for Executive Assistants
• Assist with departmental and non-client business activities as needed
• Support daily management of facilities
• Perform vendor procurement and coordination for special projects
• Represent the culture of both Ricoh and the customer
• Perform other duties as assigned
• Support Executive Level client-facing staff

Requirements

• High school diploma or equivalent
• 1-3 years of experience in a related field
• Experience working in a Headquarters environment preferred

Skills

• Outstanding organization and coordination skills
• Demonstrated customer service skills
• Proficiency in Microsoft Office suite
• Good problem-solving skills
• Ability to use audio-visual equipment
• Ability to work with minimal supervision

Working Conditions

• Typically an office environment with adequate lighting and ventilation
• Diversified work assignments requiring interpretation and application of complex material, data, and instructions
• Minimal physical effort; mostly sedentary with occasional walking, standing, bending, reaching, lifting, or carrying objects under 10 lbs (e.g., papers, books, files, small parts)
• Moderate dexterity; regular use of basic skills (calculator, keyboard, hand tools, eye/hand coordination)

About Us

Ricoh is an integrated solutions provider and partner connecting people and technology to create outstanding customer experiences and drive business success. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information. Our services and technologies inspire customer success and guide organizations toward a sustainable future.

Benefits

• Medical, dental, life, and disability insurance options
• Retirement Savings Plan (401K)
• Health Savings Account (HSA) and Flexible Spending Account (FSA) investments
• Team member tuition assistance programs
• Paid vacation time and paid holidays annually
• Additional benefits to enhance health, wellness, and personal and professional development

Pay

$25.00 - $28.00 per hour

Schedule

Full time