Field Relationship Manager-Payments-Vice President

About the role

As a Field Relationship Manager, you will grow and retain a portfolio of Chase Merchant Services client relationships, focusing on an existing portfolio of Middle Market clients (Government, Healthcare, Higher-Education, Non-Profit). You will partner closely with the firm-wide bank coverage team, including JPMorgan Payments Treasury Services, to maintain strong relationships with key decision-makers and influencers. Your role will drive JP Morgan Merchant Services' profitability goals through strategic client management, re-contracting existing business, and identifying incremental business opportunities within your designated portfolio.

Responsibilities

• Achieve firm-wide business objectives, including the annual revenue plan at target margins, by maintaining and growing existing relationships, identifying incremental business, and ensuring high levels of client satisfaction.
• Execute sales and support strategies in conjunction with other lines of business, including the Commercial Bank, JPMorgan Payments Treasury Services, FX, and Card Services, to optimize product and service delivery.
• Serve as the principal point of contact for internal partners and the primary contact for client relationships on behalf of Merchant Services.
• Implement and support ongoing client strategy and coordinate cross-sell opportunities with other parts of JPMorgan Payments Treasury Services.
• Understand client needs through a strategic, consultative selling approach to cultivate payment optimization strategies, develop product solution recommendations, and grow the business.
• Prepare and deliver quarterly business reviews and analysis on strategic client relationships, providing compelling financial and market analysis to support proposals for business expansion.
• Participate in external industry conferences to enhance market visibility for the JPMorgan franchise within the identified market segment.

Requirements

• 8+ years of experience in a strategic relationship management, business development, or technology-related role.
• Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients.
• Experience and comfort working with C-suite level client stakeholders.
• Experience collaborating across multi-faceted financial institutions or similar organizations, particularly with relationship bankers, product, service, and operations partners.
• Demonstrated ability to work across cultures with internal teams and external clients.
• Exceptional relationship management skills, strong presentation skills, and exceptional verbal and written communication skills.
• Travel required: 10%.

Preferred Qualifications

• Bachelor’s degree or equivalent experience; MBA preferred.
• Expertise in Government, Healthcare, Higher-Education, or Non-Profit verticals.

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. With a history spanning over 200 years, we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.

Benefits

• Competitive total rewards package, including base salary determined based on role, experience, skill set, and location.
• Commission-based pay and/or discretionary incentive compensation for eligible roles, awarded in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support and financial coaching.

About The Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team tackles complex challenges at every stage of the payment lifecycle and delivers industry-leading solutions that facilitate seamless transactions across borders, industries, and platforms. Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments is the largest processor of USD payments, with a daily transaction volume of $10 trillion.