Relationship Manager-Payments-Vice President

About the role

As a Relationship Manager within Merchant Services, you will be primarily responsible for a select portfolio of Middle Market clients. You will partner closely with the firm-wide bank coverage team, including JPMorgan Payments Treasury Services. You will be accountable for maintaining strong relationships with key decision-makers and influencers within those assigned client relationships. You will meet JP Morgan Merchant Services' profitability goals through strategic client management, re-contracting of existing business, and identification, pursuit, and acquisition of incremental business within the designated portfolio.

Responsibilities

• Achieve firm-wide business objectives, including the annual revenue plan at target margins, by maintaining and growing existing relationships, identifying incremental business, and maintaining high levels of client satisfaction.
• Execute sales and support strategies in conjunction with other lines of business, including the Commercial Bank, JPMorgan Payments Treasury Services, FX, and Card Services to optimize product and service delivery.
• Act as the principal point of contact to internal partners and as the primary contact for the client relationship on behalf of Merchant Services.
• Implement and support ongoing client strategy and coordinate cross-sell opportunities with other parts of JPMorgan Payments Treasury Services.
• Understand client needs by applying a strategic, consultative selling approach to cultivate payment optimization strategies, develop appropriate product solution recommendations, and grow the business.
• Prepare and deliver quarterly business reviews and analysis on strategic client relationships, as well as provide compelling financial and market analysis to support proposals to expand business.
• Participate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segment.

Requirements

• 8+ years of experience within a strategic relationship management role, business development role, or technology-related experience.
• Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients.
• Experience and comfort level working with C-suite level client stakeholders.
• Experience collaborating across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service, and operations partners.
• Demonstrated ability to work across cultures with internal teams and external clients.
• Exceptional relationship management skills, strong presentation skills, and exceptional verbal and written communication skills.
• Travel required—25%.

Preferred Qualifications

• Bachelor's degree or equivalent experience; MBA desired.
• Expertise in specialized industries such as financial institutions, fintech, billers, major and specialty retail, and vertical knowledge within the payments industry is a plus.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

Additional details about total compensation and benefits will be provided during the hiring process.

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world's most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years, and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.

About The Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. Their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms. Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.