Commercial Card Relationship Manager - Payments - Vice President

Job Responsibilities

• Own and execute growth and retention strategies across a portfolio of large Online Travel Agency clients
• Identify and deliver revenue opportunities through virtual card expansion, optimization initiatives, and broader payables strategies
• Serve as the primary point of contact and trusted advisor to clients and internal partners
• Lead solution design and delivery by coordinating across product, sales, implementation, and service teams
• Maintain a deep understanding of online travel business models, payment flows, and market dynamics
• Drive a strong client experience through proactive engagement, structured account reviews, and issue resolution
• Partner with corporate coverage and treasury partners to align priorities and maximize client outcomes
• Track and deliver against portfolio revenue, growth, and client satisfaction goals

Required Qualifications, Capabilities, And Skills

• Bachelor's degree and/or 5+ years of experience in payments, treasury services, or commercial card
• Experience supporting Online Travel Agency clients or similarly complex, high-volume payment environments
• Knowledge of commercial card and virtual card solutions, including payables optimization at scale
• Demonstrated ability to manage complex client relationships and operate as a trusted advisor
• Proven track record of driving growth, retention, and client satisfaction with measurable results
• Experience presenting to and influencing senior executive stakeholders
• Strong problem-solving skills with the ability to develop tailored, scalable solutions
• Proficiency with Microsoft Excel and PowerPoint and customer relationship management tools (for example, Salesforce)
• Strong communication skills with the ability to translate complex payment topics into clear client outcomes

Preferred Qualifications, Capabilities, And Skills

• Knowledge of Online Travel Agency payment ecosystems, including supplier payments, intermediaries, and reconciliation challenges
• Experience with APIs, file-based integrations (sFTP), and client ERP/accounting systems
• Strong financial acumen and ability to translate payment strategies into revenue and profitability opportunities