Field Property Claims Adjuster: NW Metro Atlanta, GA

About the role

We are Farmers – a company dedicated to delivering peace of mind and making a positive impact. We're seeking a Field Property Adjuster to join our dynamic team. This role requires travel to and from policyholder homes and involves conducting both virtual and on-site investigations, using claims handling software, and negotiating fair settlements.

Responsibilities

• Conduct both virtual and on-site investigations to assess property damage, determine liability, and evaluate the extent of loss.
• Use claims handling software and a company car to determine claims-related damage and write estimates in a paperless environment.
• Evaluate and report on potential subrogation opportunities.
• Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
• Work independently, with work directly impacting management outcomes.
• Engage regularly with a variety of stakeholders, including policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
• Negotiate with policyholders to settle claims using strong customer service skills.
• Perform additional duties as assigned.
• Promote safety at all times and comply with safety/ergonomic standards.

Requirements

• A high school diploma or equivalent.
• Excellent customer service experience, preferably in a retail environment.
• Construction or insurance experience is highly desirable and preferred.
• Excellent communication skills – both oral and written.
• Computer literate: MS Word, Excel, Outlook.
• Proficient with smartphones and applications.
• Eagerness to learn about insurance policies and property damage from the inside out to identify how coverage applies to a particular loss.
• An outgoing personality that enjoys interacting with a wide variety of people including policyholders, claimants, agents, witnesses, and fraud investigators.
• A valid driver's license and bondable.

Qualifications

• Achieve a minimum passing score on all claims training exams.
• Ability to climb ladders to inspect roofs and be comfortable working on rooftops, multiple times per day.
• Comfortable working in small, confined spaces that have been damaged; such as attics and crawlspaces.

Skills

• Strong problem-solving skills.
• Attention to detail.
• Ability to work independently and manage time effectively.
• Effective communication and negotiation skills.

Benefits

• Competitive salary commensurate with experience, qualifications, and location.
• Bonus Opportunity (based on Company and Individual Performance).
• 401(k).
• Medical, Dental, Vision, Health Savings and Flexible Spending Accounts.
• Life Insurance.
• Paid Time Off.
• Paid Parental Leave.
• Tuition Assistance.

Pay

The starting wage for this position is $27.67/hr. or higher. Additional compensation may be offered based on relevant experience and transferable skills.

Schedule

This is a field-based role, and candidates must reside within the assigned territory. Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting.