FIELD PERFORMANCE SPECIALIST

Key Responsibilities

• Evaluate current dealer operations to identify inefficiencies, gaps, and opportunities for performance improvement.
• Coach and mentor dealer staff on sales techniques and customer service standards to achieve Dealer Business Plans and Ford objectives.
• Monitor dealer progress between support actions, providing ongoing feedback and support.
• Accurately document actions taken and provide recommendations from on-site support visits.
• Implement best practices in customer service and sales techniques to enhance the overall customer experience.
• Track and report key performance metrics, identifying areas for improvement and celebrating successes.
• Collaborate with dealership management to develop and implement action plans for continuous improvement.

Qualifications

• Proven experience in dealer or aftermarket automotive service operations.
• Strong coaching and mentoring skills with the ability to motivate and develop dealer staff.
• Excellent analytical skills to evaluate performance metrics and identify areas for improvement.
• Strong communication and interpersonal skills to build effective relationships with dealer staff and management.
• Ability to travel to dealer locations for on-site support and evaluations.
• Knowledge of dealer fixed operations and business objectives.
• Experience implementing customer service best practices and sales techniques.
• Ability to work independently and manage multiple priorities.
• Ability to leverage relationships to identify and sell the business case for change.
• Analyzing data from dealer financials and operational assessments to establish improvement action plans.
• Demonstrated proficiency with PC applications in a Windows environment.
• Ability to influence the sales personnel and technicians in the training processes and monitor the results.
• Bachelor's Degree (preferred).

Additional Information

• 80% Travel required
• Overnight travel required
• You will receive ongoing support, coaching, and development from Regional and Market Team Leaders to ensure your success

Additional Notes

• MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce.