Field Performance Specialist

About the Organization

The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through life insurance, long-term care insurance, disability income insurance, investment, and annuity products. Charity is central to our mission: over the past ten years, we’ve donated $1.73 billion to help those in need and support our faith. While we employ individuals of diverse backgrounds, our investment strategies and employee benefits align with Catholic Church teachings. We support the pro-life cause, oppose assisted suicide and euthanasia, promote the Catholic faith, and aid Christians facing religious persecution in the Middle East. Our two million members volunteer globally to assist others in their parishes and communities.

About the Role

Assists and supports Field Management in the administration and operations of the Field Force in the region (Michigan, Illinois, Ohio, Indiana, Wisconsin). Oversees, directs, leads, and motivates General Agents and their staff—including Assistant General Agents, Field Agents, and clerical assistants—to achieve goals and meet key performance indicators for their agencies.

Responsibilities

• Manages the activities of assigned agencies in person on a regular basis to ensure achievement of the Four established Pillars: Production, Manpower, Applications, and IARs.
• Provides consistent counsel and motivation focused on growth across the Four Pillars.
• Directs, supports, motivates, and manages General Agents, Assistant General Agents, Field Agents, and administrative support staff in collaboration with the RAEC for the assigned region.

Requirements

• Understanding of insurance operations, policies, and processes.
• Customer service orientation with strong oral and written communication skills.
• Proven management ability, including time management, prioritization, and attention to detail.
• Experience in complaint resolution.
• Strong organizational and coordination skills to support multitasking.
• BS or BA degree in a related field.
• 8 years of related work experience in life insurance administration.
• Insurance professional education (e.g., FIC, FLMI, CLU) desirable.
• Authorization to work in the United States is required; this position is not eligible for visa sponsorship.

Benefits

• Time Away: 13 paid holidays per year, plus vacation and paid sick leave. Flexible workweek schedules.
• Professional Development: Certifications, designations, and tuition reimbursement.
• Retirement Benefits: 401(k) retirement savings plan with company matching contributions. Cash balance retirement plans fully funded by the company.
• Health and Wellness:
  • Short-term disability and term life insurance fully paid by the company.
  • Up to 12 weeks of childbirth leave under the STD policy.
  • One week of fully paid parental leave for all new parents, including adoptive and foster parents.
  • A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions. The Order’s health plans do not cover abortion, sterilization, or contraception.
  • Long-term disability, dental, and vision insurance.
  • Health club membership reimbursement.
  • Employee Assistance Program.