FIELD PERFORMANCE SPECIALIST

About the role

The Operations Specialist will be responsible for the professional delivery, installation and sustainment of MSX International Express Service prescribed solutions. The role involves developing and maintaining a direct relationship with specifically assigned dealers, attending regional FCSD Organization meetings quarterly, supporting launch and performance manager in planning meetings and Quick Lane launches, and implementing plans to achieve regional objectives.

Responsibilities

• Create and Work Quick Lane Action Plans
• Conduct Repair Order Analysis as needed
• Create and Work Quarterly Marketing Plan and Monitor Adherence
• Schedule Quarterly Quick Lane Sales Events
• Ensure current Quick Lane POS is updated and displayed
• Work with Quick Lane Manager to conduct periodic Competitive Ad and Price Surveys
• Review and approve Co-op claims
• Work with Quick Lane on Search Engine Optimization and Landing Page Claiming
• Maintain tire sales processes at each Quick Lane
• Create and maintain Tire Screen
• Set up and monitor TIM Tool
• Conduct periodic inventory review and arrange for inventory swap as needed
• Establish Good/Better/Best Lineup
• Ensure adequate Tire Displays and current pricing (Indoor/Outdoor)
• Conduct on-site training as needed
• Ensure Quick Lane team completion of all required STARS courses
• Conduct VCU Training (including inspection skills), RIM and ¼ Time Telephone Sales Skills, Customer Handling, Tire Sales Skills, Brake Sales Skills, Credit Card Solicitation Skills
• Conduct operational review on every visit
• Action Plan review
• KPI and Sales Performance review
• Work Flow Processes
• Service Times
• VCU and Sales Skills
• Provide visit summaries to Dealer, District Operations Manager and FCSD Region
• Complete all administrative tasks in a timely manner
• Run Quick Lane as needed

Qualifications

• Highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills
• A high degree of interest in working in a field environment with minimal supervision
• Will possess Aftermarket Experience; preferably Retail Tire Store Management experience
• OEM dealer contact experience is a plus, as well as excellent verbal and written communication skills
• Proficiency with Microsoft Word, PowerPoint, Excel and Internet Explorer
• Ability to leverage relationships to identify and sell the business case for change
• Ability to analyze data from dealer financials and operational assessments to establish improvement action plans
• Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
• Proficiency with PC applications in a Windows environment
• Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales
• Ability to influence the sales personnel and technicians in the training processes and monitoring the results
• Bachelor Degree (preferred)

Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $60k to $74k based on current experience. MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.