Field PC Technician III

Main Responsibilities

• Support standard hardware platforms and systems installed throughout Shaw’s
• Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers
• Provide complete recoverability of systems and applications
• Troubleshoot resolution
• Installation of new hardware and software
• Provide customers with IT support; meet goals for service level agreements
• Provide network and remote connectivity (hardware/software) support
• Maintain equipment inventory controls and policies
• Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems
• Interface with all Corporate IT groups for on-site support and technology resolutions
• Adhere to repair standards and service levels established
• Drive required for this Zone Service Area

What We Are Searching For

• Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations)
• Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding
• Working knowledge of IT hardware, installation models and Windows, MS Office, and related applications
• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization
• Flexibility to work a variety of shifts, day, evening and overnight, as well as on-call support capacity
• Strong sense of urgency, business ethics, dependability and follow through

Qualifications and Experience

• High school graduate, BA/BS degree preferred, or 3+ year's technical/training/hardware certifications preferred
• Information Technology project implementation exposure with 5+ year's technical systems and 2+ years of technical support experience
• 2+ years’ experience with retail store systems, technology systems and hardware preferred
• 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred
• Must have a good, safe driving record
• Must have a reliable vehicle for this position

Physical Environment

• Work may be performed in a temperature-controlled environment
• Must sit, stand, or walk for extended periods of time
• May spend long periods of time at a desk or computer terminal
• Will use keyboards, telephone, and other office equipment during normal workday
• Stooping, bending, twisting, and reaching may be required in completion of job duties
• Workday is fast paced; some evening and weekend work may be required
• Must be able to lift up-to 50 pounds of equipment, some twisting and turning with equipment installs