Field Ops Coordinator

About the role

Zipline is the world’s largest and most experienced drone delivery service. We deliver critical supplies quickly and reliably, serving all humans equally by ensuring access to food, medicine, and essential goods. Our system strengthens supply chains, reduces congestion, and gives people time back. We operate on four continents, making a delivery every 30 seconds and completing millions of deliveries.

Responsibilities

• Lead, coach, and develop Field Support Technicians across Phoenix-area Zipping Points, setting clear expectations for safety, technical execution, accountability, and partner interactions.
• Own daily site readiness, including equipment functionality, required inspections, preventive maintenance, cleanliness, organization, and adherence to Zipline operating standards.
• Build schedules and staffing plans that maintain consistent site coverage while balancing labor needs with changing operational demand.
• Troubleshoot field operational and technical issues, make real-time decisions, and coordinate clear handoffs with Flight Operations, Customer Operations, and internal teams.
• Track service levels and field performance data to identify reliability gaps, maintenance risks, and opportunities to improve site performance.
• Implement process improvements that increase preventive-maintenance completion, technician productivity, service reliability, and the experience of on-site partners.
• Maintain relationships with site partners, gather feedback, and resolve issues affecting daily site operations.

Requirements

• 2+ years of experience in field operations, service, maintenance, logistics, or a related technical environment.
• Experience leading or managing teams, including coaching, feedback, and performance management.
• Technical or mechanical aptitude to understand and support field-based systems, equipment, inspections, and maintenance work.
• Sound judgment and comfort making real-time decisions in a fast-changing field environment.
• Clear communication skills and a customer-first approach when working with technicians, internal teams, and on-site partners.
• Ability to work onsite, reside in the greater Phoenix area, and travel frequently throughout the metro area.
• Ability to lift up to 50 lbs, a valid driver’s license, and a clean driving record.

Qualifications

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech.