Field Ops Coordinator

Core Responsibilities

• Morning crew readiness (daily)
• Be on-site and with the crews before they depart — staged, fueled, and equipped for the day's routes
• Give crews clear direction on the day's priorities and any site-specific instructions; answer questions and resolve issues on the spot
• Verify trucks, trailers, and equipment are loaded, working, and ready; flag mechanical issues before they cost a day
• Confirm each crew has the correct route sheet / Service Autopilot schedule and any site-specific materials
• Dispatch crews on time and account for no-shows or gaps before they cascade

Client & agency communication (as needed)

• Serve as a dependable field point of contact for clients, property managers, and government/county officials
• Respond to calls, emails, and concerns promptly — no dropped threads; follow up until the issue is closed
• Walk sites with clients or officials when needed and translate their concerns into clear instructions for the crews

Quality control (weekly)

• Cover scheduled and random QC inspections across active sites throughout the week
• Inspect against Faithworks' standards for mowing, landscaping, pressure washing, and janitorial work
• Document conditions with photos and written notes; flag deficiencies and coordinate corrections with crew leaders
• Track recurring problem sites and report patterns to the President

Trash route (weekly/daily as assigned)

• Run the designated small trash route reliably and on schedule

Estimating support (as scheduled)

• Attend pre-bid meetings and site visits
• Capture accurate site data: measurements, photos, access notes, site conditions, special requirements
• Hand off clean, complete site information to the estimating team (Cynthia – commercial/residential; Nicole – government bids) so quotes are built on real conditions, not guesses

General operations support

• Be the President's backup in the field: problem-solve on the spot, fill gaps, and keep the day moving
• Communicate field issues to the office clearly and without escalation

Requirements

• Must have Valid Florida driver's license and clean driving record
• Dependable, early riser — consistent attendance is non-negotiable for this role
• Field experience in grounds maintenance, landscaping, or a related trade — enough to judge whether work meets standard
• Proven ability to direct a crew — comfortable giving instructions, holding a standard, and being the person in charge in the field
• Strong, prompt communicator — responds quickly to clients and officials and closes the loop; does not let messages or concerns sit
• Detail-oriented and organized; follows through without reminders
• Physically able to walk properties, be outdoors, and lift/move equipment as needed

Preferred Experience

• With Service Autopilot or similar scheduling/routing software (or quick to learn it)
• Familiarity with reading bid documents and basic estimating concepts
• Comfortable with photo documentation and simple reporting
• Bilingual (English/Spanish) a plus

Benefits

• Free uniforms
• Opportunity for advancement
• Training & development
• 401(k) matching
• Competitive salary