Field Operations Specialist (Philadelphia)

About the role

As a Field Operations Specialist employed by TalentBurst (AirGarage's Employer of Record partner), you will work on‑site as part of the AirGarage field team. You will be the boots‑on‑the‑ground presence at one or more parking lots or garages, patrolling the property, verifying payment, and ensuring every customer has a smooth experience. Core responsibilities apply to all specialists, with additional tasks varying by location as directed by your manager.

Responsibilities

• Patrol: Regularly walk your assigned lot(s) or garage(s) on foot to check on parked vehicles (you won't be moving any cars).
• Multi-location coverage: Provide coverage across multiple locations within your assigned area, as needed. A valid driver's license is required.
• Scan & verify: Use AirGarage's Space Force app on your smartphone to scan license plates and verify active payment.
• Citation management: Issue citations to vehicles that haven't paid through the app, and leave a physical notice on the vehicle when needed. In some markets, you may also immobilize (boot) repeat violators.
• Customer guidance: Help customers understand how to pay, walking them through the app as needed.
• Depending on your assigned location (optional tasks):
  • Light cleanup: Occasional light trash and litter pickup around the lot.
  • Vendor coordination: Some coordination with outside vendors on maintenance needs.
  • Signage assistance: Occasionally helping hang or move signage (e.g., swapping A‑frame graphics) at ground level.
  • Flagging: At a small number of locations, helping direct traffic into the lot (particularly during events) and assisting customers with questions or pricing.

Requirements

• Experience: Previous experience in customer service, security, or parking operations is a plus, but not required; we'll train you on our tools and processes.
• Physical requirements: Ability to be on your feet for several hours at a time, outdoors, in a working parking lot or garage environment.
• Tools: You must own a modern smartphone with a reliable data plan to operate the Space Force app.
• Reliable transportation to and from your assigned location(s) is also required.
• Reliability: Strong time‑management skills and the ability to work independently, without direct on‑site supervision.
• Professionalism: A positive, professional attitude when engaging with customers and property stakeholders.
• Legal: 18+ years of age and authorized to work in the USA.
• Job Requirements: Successful completion of a standard background check; a valid driver's license; successful completion of a motor vehicle record (MVR) check.

Benefits

• Comprehensive health coverage: Access to medical, dental, and vision insurance plans for all full‑time team members (30+ hours/week).
• Retirement benefits: Eligibility to enroll and save for long‑term financial security through a company 401(k) plan.
• Mileage reimbursement: Reimbursed at the current IRS standard rate for authorized travel between working locations.

Pay

Competitive hourly pay: Earn a competitive flat rate of up to $23, rewarding efficiency and attention to detail.

Schedule

Full‑Time or Part Time, Hourly (W‑2), On‑Site.