Field Operations Specialist (ONSITE) Managing IT Technology Room

About the role

The Administration for Children's Services (Client) Office of Information Technology seeks a Field Operations Specialist responsible for managing IT Technology Rooms (MDF, IDF, Datacenter). This is a fully onsite position in New York City (QUEENS) for a 12+ month engagement starting December 1st.

Responsibilities

• Validate daily operations of equipment installed in IT Operations Rooms across offices in the assigned borough
• Install, connect, and configure Backup Power Supplies (UPS) and Power Distribution Units (PDU) to connect hardware equipment
• Maintain an updated inventory of all hardware equipment installed in IT Operations Rooms across offices in the assigned borough
• Maintain clean and organized IT Operations Rooms across offices in the assigned borough
• Act as point of contact with vendors for all hardware equipment installed in IT Operations Rooms across offices in the assigned borough for equipment deliveries and equipment replacement
• Work in conjunction with other Infrastructure groups to identify and resolve issues affecting hardware equipment installed in IT Operations Rooms across offices in the assigned borough
• Perform hardware equipment replacement for failed components in coordination with Client Infrastructure Groups and product vendors (Hard Disk, Power Supplies, RMAs)
• Rack and stack hardware equipment (Servers, Switches, Routers, Hardware Appliances, Wireless Access Points) as required
• Perform commissioning of UPS, PDU, and Environmental Monitoring Devices (Cooling, Humidity)
• Perform network patching (connecting patch cords to Switches, Routers, Data Circuit CPE, Servers, Hardware Appliances)
• Complete circuit cutovers in coordination with NYC OTI and Client Infrastructure Network and Telecom Groups
• Un-rack and remove retired hardware as part of Refresh Projects and follow the decommission process in coordination with Directors of Infrastructure and Asset Management

Qualifications

• Preferably 5 years proven experience as Field Operations in Information Technology
• Experience in managing MDF and IDF technology rooms
• Experience working with various tools (e.g., MS Office including Project, PowerPoint, Visio, MS Teams, PPM, SharePoint)
• Working knowledge of IT Infrastructure - Windows Servers, VMWare, Cisco Network Gears, Wi-Fi, VoIP, on-prem Datacenter, Desktop, laptops, Smartphones, EPL Data circuits, UPS, PDU, Security surveillance systems
• Excellent interpersonal and communication skills
• Ability to multitask and perform in a high-paced/high-pressure environment
• Ability to work independently or within a group to solve complex problems
• Strong team player with service-oriented attitude and customer focus
• Vendor management skills
• Must be able to lift and move equipment weighing up to 50lbs
• Must be able to travel as needed between 37 Client sites in NYC 5 Boroughs including 24x7x365 sites Children's Center and 2 Secure Detention Center facilities

Schedule

Monday - Friday (9:00am - 5:00pm includes one-hour unpaid lunch) - 35 hours work week. Fully (100%) onsite position, no remote work.