IT Operations Field Specialist

About the Role

Join a dedicated team of professionals who deliver quality, value, and access in 21st-century healthcare. As an IT Operations Field Specialist, you will align patients, providers, payors, and regulators to achieve the best clinical outcomes in a team-focused environment with dynamic cross-training and advancement opportunities.

Responsibilities

• Assist staff with the installation, relocation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software within established standards and guidelines.
• Perform computer imaging and hardware troubleshooting for both laptop and desktop computers, with a thorough understanding of Microsoft operating systems and accompanying software.
• Maintain inventory levels and facilitate/track shipments of IT equipment to end users.
• Act as liaison between IT and Branch Sites/Offices for various IT and operational projects and evolutions.
• Monitor and complete all support and project-related tasks and activities.
• Enter, monitor, and complete all entries in the Support Desk tracking system, including stating issues, listing troubleshooting steps, providing resolutions, and marking records as complete.
• Interact with Subject Matter Experts (SMEs) from other IT teams (e.g., Clinical Applications, IS Admins, Infrastructure) to resolve user issues.
• Utilize industry best practices to maintain appropriate levels of LAN/WAN and computer systems security; identify and work with Cyber Team support staff to rectify deficiencies.
• Perform basic troubleshooting for MAC, iOS, and Android operating systems.
• Perform other duties and responsibilities as requested.

Requirements

• Level of knowledge equivalent to an Associate’s degree in a related technical field.
• Minimum of 2 years of related work experience.
• CompTIA A+ Certification preferred.
• CompTIA Network+ Certification preferred.
• Current and valid driver’s license in good standing.
• Vehicle access: if not owned, candidates must demonstrate the ability to secure transportation as needed.

Skills

• Sound judgement and professionalism in all situations.
• Effective and professional communication and interpersonal skills.
• Structured work approach with the ability to understand complex problems and prioritize in a fast-paced environment.

Benefits

• Comprehensive medical, dental, and vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at any of our imaging centers for you and your immediate family.

Pay

$24.00 - $30.00 per hour.