Field Operations Manager - Minnesota

About the role

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Responsibilities

• Scheduling and Payroll Management (30%)
  • Manage district(s) payroll to company expectations by reviewing dashboards and directing and coordinating activities consistent with established goals, objectives, plans, and policies.
  • Strengthen scheduling accuracy and effectiveness, especially during peak times and weekends, to drive profitability, increase sales, and improve teammate/athlete satisfaction.
  • Ensure district(s) manage payroll to company expectations, including tracking approved payroll overspend and maintaining overtime within acceptable thresholds.
  • Serve as the subject matter expert for all elements of scheduling and payroll management, accountable for district(s) results and their impact on the region’s P&L.
• Core Operational Processes Implementation and Support (30%)
  • Communicate and train on the importance of operational excellence in front-of-house and back-of-house operations to CSC, field, and district(s) leaders, including Visual Merchandising, Store Operations, Human Resources, Loss Prevention, Inventory Control, and Facilities.
  • Lead the daily operations strategy by developing and implementing multiple processes that drive revenue growth, maximize profitability, and ensure an exceptional athlete experience across all categories.
  • Regularly coach store and field teams (including Store Manager, District Manager, and Operational Managers) on core operational processes to streamline sales preparation activities related to hiring and staffing, inbound and outbound freight processing, stockroom organization, and inventory management.
  • Develop action plans and strategies through analysis of back-of-house operations data to address trends related to merchandise receiving practices, claims compliance, damage/defective management, transfer execution, mark-out-of-stock, etc.
• Inventory Integrity and Movement (20%)
  • Elevate inventory integrity to drive greater sales and profitability across district(s) through execution of core operational and shrink reduction programs, including development of store/district-specific plans to address current trends identified through visits/metrics.
  • Ensure inventory flows efficiently and accurately through the store and to Distribution Centers and Value Chain locations, addressing outliers to determine root causes for discrepancies and implementing corrective plans.
  • Develop and implement near real-time strategies to reduce inventory disparities based on reporting from RFID scans, cycle counts, replenishment activities, and inventory adjustments.
  • Act as a trusted advisor to District Manager(s) and regional leadership teams on inventory integrity opportunities with potential global concerns, recommending mitigation tactics that balance athlete experience with protection efforts.
  • Support store teams with inventory preparation, execution, and post-inventory research.
• Profit Protection (15%)
  • Develop and implement strategies that focus on Fuel for Growth opportunities to enhance district(s) profitability, influencing and supporting field leaders on implementation and follow-up with slow adopters.
  • Conduct P&L reviews and dashboard reporting to identify opportunity areas and develop/implement strategies that address these opportunities to drive higher profitability; foster strategic alignment with district and store leadership to enhance profit protection efforts.
  • Analyze front-of-house operations data to address trends related to POS discounts, returns/exchanges, warranty compliance, and mark-out-of-stock merchandise, with a focus on elevated profits.
• People Development (5%)
  • Support teammate individual development plans for career enhancement, progression, and personal growth.
  • Identify and support the development of store management teammates with a desire to grow into store operations multi-unit roles (Sales Manager Reserve Corps).
  • Educate store teams through active communication, conference calls, and meeting participation.
  • Participate in self-development for improvement in the current role and for future opportunities.

Qualifications

• Bachelor’s degree preferred, but not required with commensurate experience.
• 3–5 years of experience including at least 3 years of retail operations experience or related retail experience.
• At least 1 year of experience in a multi-unit environment is preferred.
• Certified Forensic Interviewer (CFI) – preferred.
• Loss Prevention Certified – preferred.
• Possesses a valid driver’s license.
• Successfully pass comprehensive criminal background and motor vehicle checks.

Skills

• Action oriented
• Planning & Organization
• Command skills
• Integrity and trust
• Composure
• Learning on the fly
• Customer Focus

Virtual Requirements

• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check, which may include ID verification.

Pay

Targeted Pay Range: $83,000.00 – $138,200.00. This is part of a competitive total rewards package that could include other components such as incentive, equity, and benefits. Individual pay is determined by factors including experience, location, internal pay equity, and other relevant business considerations. Pay is reviewed regularly to ensure competitive and equitable compensation.