Field Operations Manager
Compensation Snapshot
- $65,000–$75,000 base salary + performance bonuses
- Bonuses tied to job execution, crew efficiency, quality control, and customer experience
- Strong performers can earn $80,000+ annually
- Company vehicle, gas stipend, phone stipend, PTO, and benefits
Job Description
We care deeply about doing things the right way — holding ourselves to high standards and building great systems, strong crews, and awesome customer experiences.
And that happens when we have the right people. People who run towards new challenges, take on responsibility, and work with other people. We also know the best people don't want to be micromanaged or deal with corporate nonsense.
If you want a role where your decisions actually matter, where you’re trusted to run the field, and where performance is rewarded — you’ll fit in well.
THIS ROLE IS FOR YOU IF:
- You like being in the field, not stuck behind a desk all day
- You take pride in running tight operations and clean job sites
- You expect a lot from yourself and your crews
- You’re calm under pressure and like solving problems
- You care about quality, safety, and customer experience
- You’re organized, decisive, and comfortable leading people
- You want to grow into a bigger leadership role over time
The Role: Operations Manager
You oversee crews, schedules, trucks, equipment, and job quality — ensuring work is completed safely, efficiently, and to Rolling Suds standards. You’re the bridge between ownership, technicians, and customers, and you have real authority to make decisions in the field.
This is not a desk job, and it will occasionally involve working in the field. First and foremost, this is a leadership role with accountability and upside.
What You'll Be Doing
- Oversee daily field operations across residential and commercial jobs
- Schedule and route crews to maximize efficiency and job completion
- Conduct site visits and quality checks throughout the day
- Ensure proper use of equipment, chemicals, and surface-specific techniques
- Train, coach, and hold technicians accountable to performance standards
- Resolve issues in real time: delays, quality concerns, customer questions, equipment problems
- Ensure safety protocols are followed on every job site
- Be responsible for truck readiness, inventory and equipment maintenance, and end-of-day procedures
- Maintain clear job notes, photos, labor tracking, and operational reporting
- Support continuous improvement of SOPs, workflows, and field systems
- Deliver a consistently professional, 5-star customer experience
Review the Day's Schedule, Message Customers, and Active Jobs
- Review the day's schedule
- Message customers
- Active jobs
Meet with Crews to Get Prepped and Adjust Plans as Needed
- Meet with crews to get prepped
- Adjust plans as needed
Visit Job Sites Throughout the Day to Inspect Quality, Troubleshoot Issues, and Support Technicians
- Visit job sites throughout the day to inspect quality
- Troubleshoot issues
- Support technicians
Communicate with Customers to Keep Expectations Aligned
- Communicate with customers to keep expectations aligned
Track Progress, Document Work, and Prep for the Next Day
- Track progress
- Document work
- Prep for the next day
End the Day Knowing Exactly Where Every Job Stands
- End the day knowing exactly where every job stands
What We're Looking For
- Experience in field operations, construction, trades, power washing, landscaping, or similar service businesses
- Strong leadership and communication skills
- Highly organized with strong follow-through
- Comfortable making decisions without micromanagement
- Tech-comfortable and willing to learn scheduling / CRM tools
- Valid driver’s license