Field Operations Manager
About the Role
The Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus. You will be responsible for 8-10 technicians, directing, coaching, and developing them to create a high-performing team that delivers the best customer service possible.
Responsibilities
- Supporting new employees through training and future development
- Demonstrating and coaching behaviors that ensure quality customer service
- Training existing Installers/Technicians on changing processes, procedures, and technologies
- Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
- Improving team and individual performance by working hands-on alongside the technicians
- Managing fleet-related processes including vehicle maintenance and upkeep
- Addressing escalated customer and/or employee issues
Qualifications
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
- Ability to write reports and correspondence
- Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
- Ability to climb a 40 Ft. ladder safely, adhering to weight requirements (300-pound or 375-pound ladder, with fall protection equipment capacity of 310 pounds and tools weighing 40 pounds)
- Strong competency in leading, developing, mentoring, and coaching
- Excellent presentation, facilitation, and communication skills
- Willingness to work flexible hours, including 45+ hours a week, including weekends
Pay
Compensation: $80,000.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan. View all benefits here.
Note: The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.