Field Operations Assistant - VIP Petcare

About the role

Provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country. This position reports into the VIP Petcare team.

Responsibilities

• Assist with the management of all field office operational processes to include administrative facilities, inventory, and overall day-to-day operations of the business.
• Assist with office and warehouse organization and maintenance.
• Oversee and provide receipting of inventory, materials, and/or services; verify quantity and accuracy based on orders and/or completion of services; ensure inventory control system information and records are maintained, and inventory is stored in or distributed to proper and safe location.
• Live our competencies and reinforce brand promise with our partners, pet parents, and team members.
• Maintain all documentation and reference material and supplies as necessary for effective office/clinic operations.
• Ensure rigs are “Rig Ready”. Stock with vaccines, prepare lot numbers, organize, clean, and load the rigs utilizing the Rig Checklist.
• Communicate regularly with the Field Operations Manager and/or Assistant Field Operations Manager to ensure consistency in how operational policies and procedures are being executed as it relates to clinic/center operations.
• Participate in training initiatives pertaining to field office locations.
• Support and participate in weeknight and weekend clinics as well as working on rigs.
• Ensure van cleanliness and maintenance.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent is required. Any suitable combination of education and experience will be considered.
• Experience and comfort with pets of all sizes and temperaments, including handling and lifting animals as necessary, is preferred.
• Valid Driver’s License is required.

Skills

• Present professional appearance and positive conduct.
• Knowledge of principles and processes for providing customer service.
• Basic accounting principles.
• Critical thinking skills.
• Independent judgment and decision-making skills.
• Detail oriented, ensuring accurate and reliable work product.
• Strong verbal and written communication skills.
• Strong ability to effectively work with cross-functional teams to direct and lead company initiatives and goals.
• Able to work independently.
• Strong organizational, problem-solving, and analytical skills.
• Ability to switch focus rapidly in a fast-paced environment.
• Computer Skills: Microsoft Office, Time and Attendance/HR Software, Scheduling Database, iPad.

Working Conditions

• Must be able to drive a company vehicle for long hours and in various terrain and weather conditions. Portion of workday spent in vehicle (Mobile Vet Service - Community Clinics).
• Must be able to work for prolonged periods of time in the field, including 12–14-hour days.
• Must be able to work weekends, varied weekdays and times, occasional overnights.

Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Kneeling/Stooping/Bending
• Driving a vehicle
• Reaching overhead
• Lifting 50+ pounds

Benefits

At Tractor Supply and Petsense by Tractor Supply, we offer a comprehensive and accessible total reward package, including:

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources such as adoption and surrogacy assistance.

Benefits are available for all full-time Team Members and all part-time Team Members. Part-time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement is met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.