Field Manager

Window World is the largest exterior remodeler in the United States. We are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.

About the role

The Window World Field Manager will have direct oversight of field operations, working with the Project Manager to schedule the installation of new windows or servicing installed product. Day-to-day responsibilities include managing the installation of windows, doors, and siding; supervising the Service Technician and measuring; and troubleshooting product and service issues across departments. The Field Manager must be energetic, positive, and customer-first to create positive experiences for all Window World customers.

Responsibilities

• Manage 2 to 4 installation crews.
• Manage a Service Technician.
• Re-measure sold projects.
• Troubleshoot service issues that cannot be resolved by the Service Technician.
• Maintain strong knowledge of products, policies, and services of the organization.
• Resolve customer issues by determining the cause of the problem, facilitating a resolution, and following up with customers in a timely manner.
• Follow standard operating procedures.
• Prepare installation and service reports for management.
• Maintain a well-organized and professional workspace.
• Provide assistance with training and orientation for other team members as assigned.

Qualifications

• Five to seven years of window and door installation experience.
• One to three years of window or door installation management experience.
• Strong work ethic and detail-oriented.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent customer service skills, including active listening, critical thinking, and a desire to resolve customer concerns.
• Accuracy in data entry and proficient typing skills.
• Effective written and verbal communication skills.
• Proficient use of Microsoft Word, Excel, and Outlook applications.
• Phone skills, including familiarity with VoIP or multi-line phone systems.
• Coachable with the ability to learn new programs and processes.
• Positive, upbeat attitude and ability to work on a team.
• Prior experience working with a CRM is a plus.
• Must be able to pass a national background check, including work history and criminal background check.

Benefits

• Competitive salary
• Weekly pay
• Paid time off
• Paid holidays
• Medical and dental insurance
• Health insurance
• Bonus based on performance
• Free food and snacks
• Family culture