Field Manager

Key Responsibilities

• Motivated and works well with others
• Coach each tech and build relationships based on trust, respect and understanding
• Support Service Manager in day-to-day operations
• Fill in for absent Technicians by servicing customer accounts
• Evaluate Technician service quality or perform service when demand exceeds available resources
• Achieve and maintain proficiency in all aspects of Service Manager duties
• Manage payroll process and understanding production and hourly pay
• Manage product inventory and maintenance
• Aid in maintaining adequate staffing
• Maintain professional appearance, positive working relationships with co-workers and customers
• Promote an "All Star" technician team
• Ensure safety by using appropriate PPE, safety equipment and good judgment
• Maintain company fleet and ensure vehicles are always in safe and prime operational conditions
• Support Route Management to ensure service account according to procedures and guidelines
• Encourage technicians to take time with each customer to take every opportunity to establish recurring services, increase route retentions and address "at risk" customers
• Review and coach documentation as per cadence directed by the Service Manager
• Promote and motivate your team to discover new opportunities through seeking referrals, producing new services to customers on the route by performing routine inspections, clover-leaf neighborhoods, and self-generated leads
• Regularly coach technicians in the sale of services and how to overcome objections
• Ensure technicians on your team complete all company assigned training
• Support technician development and encourage a learning, supportive atmosphere in recruiting new talent
• Ensure awareness and maintenance of high scores for the established KPI’s and be growth focused
• Correct and coach low performing KPIs with Technicians

Qualifications & Requirements

• Motivated high performer
• Sales proficiency
• 1 or more years’ customer service experience & supervisory experience is preferred
• Developing Communication skills effectively through verbal, written and in person
• Develop ability to interpret and understand P&L and how it affects operations of branch
• Licensed in appropriate pest control categories and states. 1-3 years experience in pest control preferred but not required
• Ability to develop Computer Skills
• Strong attention to detail and accurate record keeping
• Valid Driver’s license with good driving record
• High School diploma or GED
• Trained in General Pest, Commercial Pest, Termite Pest, Bed Bug Service is preferred
• Pass Background check, drug screening
• Must be able to demonstrate ability to perform physical aspects of the job (must be able to lift 50 lbs.)