Field Manager

About the Role

Romney Pest Control, part of the PestCo family of companies, is seeking a Field Manager to support the Service Manager in day-to-day operations. This role involves spending at least 50% of time in the field evaluating technician service quality or performing service when demand exceeds available resources, while developing proficiency in all aspects of Service Manager duties.

Key Responsibilities

• Support Service Manager in day-to-day operations
• Fill in for absent Technicians by servicing customer accounts
• Spend at least 50% of your time in the field evaluating Technician service quality or performing service when demand exceeds available resources
• With guidance from Service Manager, achieve and maintain proficiency in all aspects of Service Manager duties to include: Payroll Process and Understanding Production and Hourly Pay, Product Inventory and Maintenance, and Assist in Maintaining adequate staffing
• Ensure that you and your team maintain a professional appearance, positive working relationships with co-workers and customers
• Promote an "All Star" technician team
• Guarantee Safety by using appropriate PPE, safety equipment and good judgement under all working conditions
• Maintain company fleet and ensure vehicles are always in safe and prime operational conditions, while keeping equipment and supply inventories to capacity
• Perform accurate, regular vehicle inspections as directed by the Service Manager
• Support Route Management to ensure that you and your team service customer accounts according to procedures and guidelines established by the company
• Encourage technicians to take time with each customer to take every opportunity to establish recurring services, increase route retentions and addressing "at risk" customers
• Review and coach documentation as per cadence directed by the Service Manager
• Promote and motivate your team to discover new opportunities through seeking referrals, producing new services to customers on the route by performing routine inspections, clover-leaf neighborhoods, and self-generated leads
• Regularly coach technicians in the sale of services and how to overcome objections
• Ensure that you and your technicians stay up to date with training in all areas of Pest Control from biology, habits, structural, specialty pests and safety
• Ensure technicians on your team complete all company assigned training
• Support technician development and encourage a learning, supportive atmosphere in recruiting new talent
• Ensure that you and your team are aware and maintain high scores for the established KPI's and are growth focused
• Correct and coach low performing KPIs with Technicians
• Lead by good example in all categories
• Work closely with your team to encourage and motivate seasoned workers and new technicians by promoting enthusiastic engagement with the company's vision of retention and growth
• Recognize successes and opportunities with team on a regular basis
• Ability to translate the company's strategic objectives daily with enthusiasm to your team
• Support office staff and maintain a cooperative, positive message with your team
• Refer to Midwest Workflow for agreed upon daily, weekly and monthly responsibilities and KPIs

Qualifications & Requirements

• Motivated high performer
• Sales proficiency
• 1 or more years' customer service experience & supervisory experience is preferred
• Developing Communication skills effectively through verbal, written and in person
• Develop ability to interpret and understand P&L and how it affects operations of branch
• Licensed in appropriate pest control categories and states
• Ability to develop Computer Skills
• Strong attention to detail and accurate record keeping
• Valid Driver's license with good driving record
• High School diploma or GED
• Trained in General Pest, Commercial Pest, Termite Pest, Bed Bug Service is preferred
• Pass Background check, drug screening
• Must be able to demonstrate ability to perform physical aspects of the job (must be able to lift 50 lbs.)

Benefits

• Comprehensive Benefit Plans
• Use of company-vehicles available for business travel
• Company-provided cellphone/devices or reimbursement
• Company Provided Uniform
• Red Wing and Safety Boot Reimbursement Program
• Paid Time Off, Paid Sick Time, & Paid Holidays
• Medical, Dental, and Vision Insurance
• Company Provided Life Insurance
• 401K – Employer Match
• Health Savings Account (HSA) - Automatic Employer Contribution
• Flexible Spending Account (FSA), Dependent Care FSA
• Voluntary Life Insurance (Employee, Spouse & Child)
• Voluntary Short-Term and Long-Term Disability
• Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage)
• PestCo Discounts Program (Including Child Care, Event Tickets, and thousands of Discounts!)
• SmartDollar Financial Wellness Program
• Educational Resources and Training provided on-the-job
• Medical Benefits are effective on the 1st of the month following the date of hire

Schedule

Monday through Saturday, some Saturdays