Field Manager

About the role

American Greetings is seeking an experienced Field Manager based in the Birmingham/Jemison, AL area to lead a team in the social expressions industry. This full-time salaried role focuses on ensuring exceptional retail service, maximizing sales, and implementing programs within a defined geographic territory.

Territory borders: North – Lawly, AL; South – Troy, AL; West – Livingston, AL; East – Opelika, AL.

Responsibilities

• Lead a team of associates to execute chain and corporate programs, maintaining account standards and maximizing sales.
• Review sales performance against forecasts and implement programs to meet goals in assigned accounts.
• Call on accounts within the assigned territory per established call frequencies.
• Build and maintain relationships with managers, owners, and personnel in assigned accounts while adhering to company policies.
• Manage the Merchandiser Service Cycle to maintain account standards and maximize sales volume at the store level.
• Execute and maintain work schedules with merchandisers to ensure displays meet corporate and chain standards within approved budgets.
• Interview, hire, and train direct reports, ensuring compliance with recruitment, onboarding laws, and company policies.
• Provide ongoing coaching and performance feedback to associates; partner with District Manager and HR on employment matters.
• Coordinate set-ups for new accounts and revisions.
• Achieve annual territory sales forecasts, service model goals, key metrics, and manage expense, merchandiser, and credit budgets.
• Perform all other assigned duties.

Work Environment

• Must have a valid driver’s license and meet eligibility requirements to be a company driver.
• Exposure to retail and home-based office environments.
• Extensive travel within the assigned territory (up to 70% of the time).
• Travel outside the territory may be required, including overnight stays and air travel.
• May require extensive time driving in a vehicle.

Requirements

• 3+ years of retail experience in a supervisory or managerial role.
• Bachelor’s degree or equivalent years of retail/management experience.

Skills

• Energetic, self-motivated, and results-oriented with a focus on high performance.
• Excellent written and verbal communication skills.
• Ability to influence and collaborate both internally and externally.
• Proficiency with Microsoft Outlook, Excel, Word, and iPhone-related apps.
• Strong organizational and time management skills, including the ability to multi-task.
• Attention to detail and timely follow-up.
• Capable of working independently with minimal supervision and managing changing priorities.

Benefits

• Competitive salary.
• Company car, tablet, and iPhone.
• Full benefits package.
• 401K Retirement Plan.