Field Manager (2022)

About the role

The Field Manager leads and supports a team of field technicians who service and maintain client-owned fleets. This role is responsible for technician hiring, training, performance management, and day-to-day KPIs to ensure high-quality, compliant, and timely service delivery. The Field Manager oversees maintenance and repair activities, drives adherence to service standards and safety protocols, troubleshoots complex service issues, and partners with clients and vendors to resolve challenges.

Responsibilities

• Manage technician hiring, onboarding, training, coaching, performance reviews, discipline, and timecard approval/overtime authorization
• Set clear, measurable performance expectations for each technician and conduct regular one-on-ones tied to KPI performance data
• Conduct regular training sessions with mobile technicians on processes, service standards, safety protocols, client expectations, and company policies - ensuring the team is aligned, informed, and performing consistently
• Maintain an ongoing preventive and corrective maintenance program that sets the standard for service excellence
• Serve as a remote technical resource for complex service issues; diagnosing problems, guiding technicians through repairs, and escalating to vendors or specialists when needed
• Ensure mobile technicians are executing client service agreements to standard, including scheduled maintenance, inspections, and repair work, and hold the team accountable to scope, quality, and turnaround expectations
• Monitor service completion rates and quality across client accounts; identify patterns in missed, delayed, or substandard work and address them directly with the technician
• Provide clients and internal leadership with data-backed recommendations on service gaps, recurring equipment issues, or vendor performance; acting as the informed voice between the field and the client
• Aid in parts purchasing and inventory management; track parts usage trends to flag unusual consumption or vendor quality issues
• Perform root cause analysis on recurring service issues using repair history and field data; recommend remediation and escalate with supporting evidence
• Serve as a key operational point of contact for clients, resolving service challenges and communicating proactively on fleet status
• Analyze service issues in collaboration with vendors and perform root cause analysis; escalate as needed with supporting data

Requirements

• 5-7 years' experience leading Fleet Maintenance teams
• Minimum 7 years' experience of fleet maintenance and repair as a heavy-duty diesel technician
• Demonstrated experience using data and reporting tools to manage team performance - not just reviewing reports, but acting on them
• Strong analytical skills with expertise in researching, interpreting, data management, and report generation
• Demonstrated ability to build and continuously motivate highly effective teams
• Experienced with creating standardized operating procedures and streamlining processes
• Specialized understanding of maintenance procedures and general knowledge of industry regulations (e.g. EPA, DOT, OSHA) to ensure compliance
• Solid project management, resource planning, oral and written communication skills
• High degree of autonomy, yet team oriented with ability to work cross-functionally within the Kooner FMS organization
• Proficiency with computers, including MS Office Suite and Fleet System software

Qualifications

• High School diploma or equivalent required

Skills

• Data analysis
• Team management
• Technical troubleshooting
• Client relations
• Project management

Benefits

• Compensation range of $90-120K, with a competitive base salary and performance-based bonus
• Weekly Paydays
• 401(k) with company match
• Health Benefits that Kick in Fast: Medical, Dental, and Vision coverage after just 30 Days!
• Paid vacation time, paid sick time, and paid holidays
• Life & Disability Insurance for added peace of mind
• Employee Assistance Program for support when you need it most
• Big Career Growth Opportunities in a rapidly expanding, forward-thinking organization

Pay

• $90-120K

Schedule

• Combination of office and field settings

Must be able to lift up to 50 lbs Must be able to sit for up to 4 hours at a time