Field Management

LensCrafters is a place for visionaries, pairing state-of-the-art technology with a personal approach to eye care. Everything we do centers around sight, aiming to deliver quality care and innovation in optical standards. As part of EssilorLuxottica, a global leader in vision care, you’ll join a community of over 200,000 employees driving transformation in the eyewear and eyecare industry.

About the role

The Store Manager leads the LensCrafters team, ensuring key performance indicators are met by integrating the brand story and delivering a flawless customer experience.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Train and coach the team using company-provided programs.
• Analyze reporting to create and implement action plans for improving store KPIs, including:
  • NPS – Net Promoter Score
  • % Sales to Plan
  • Customer Count
  • Complete Pair
  • Labor
  • Training Saturation
  • Exam Growth
• Attract and hire highly engaged team members to ensure the right people are in the right place at the right time.
• Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Guide the team to execute all operational, inventory, and visual tasks flawlessly to ensure the best customer and patient experience.
• Ensure all company-approved safety programs are implemented and maintained consistently to provide a safe and fun working environment.

Requirements

• High School graduate or equivalent.
• 4+ years of management/supervisory experience.
• Comprehensive knowledge of operations, processes, and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communication and listening skills.
• Basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash registers, computers, and calculators.
• Ability to manage time under aggressive deadlines.

Preferred Qualifications

• College degree or equivalent.
• State licensure (if applicable) and/or ABO Certification in non-licensed states.
• LensCrafters Final Inspector Certification.
• LensCrafters Quality, Fitting, and Adjusting Program.
• Previous experience in customer service and retail.
• Knowledge of current store merchandise.
• High level of business acumen, including detailed knowledge of the LC Dashboard.

Pay

Pay range: $63,815.80 - $110,463.25. Employee pay is determined by factors such as geography, experience, qualifications, skills, and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan.

Benefits

• Health care.
• Retirement savings.
• Paid time off/vacation.
• Various employee discounts.