Field Management

Job Description

The Store Manager is a leader within the For Eyes organization. The Store Manager delivers key performance indicators and ensures flawless execution of the customer experience, recruits and hires brand right associates with a passion for optics, coaches and develops associates and management alike to prepare bench strength for the region/company, and lastly seamlessly links the doctor and retail functions together.

Major Duties And Responsibilities

• Conveys a commitment to providing great Customer Service through ensuring the For Eyes team perform the Simple Sales Process.
• Provides effective on-the-job training and guidance to team members making use of Company provided programs.
• Delivers clear, motivating and constructive feedback in a timely manner to all retail associates.
• Confronts problem performers directly and without delay; initiates appropriate disciplinary action when necessary and follows up to monitor progress.
• Drives profitable personal sales, modeling the way and fostering a retail selling culture.
• Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
• Strives Exceed on all targets set.
• Delivers the key performance indicators by inspiring their team to provide the customer experience that exceed expectations through NPS and Google Ratings.
• Executes and on-boards staffing to guidelines.
• Performs administrative duties to include payroll, inventory management, technical application and understanding.
• Completes and files in a timely manner all necessary store and customer paperwork being thorough and exact in detail.
• Leads Doctor of Optometry partnership and co-planning.
• Adheres to company policies and procedures regarding loss prevention.
• Prepares and executes physical inventory per company guidelines.
• Executes to guidelines Inventory Management System and Order tracker as a part of global POS.
• Safeguards the company's assets and maintains a safe working environment for all Associates/Customers.

Basic Qualifications

• A High School graduate or equivalent.
• 3+ years as an optical associate or non-optical retail management.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with POS system, computers and calculators.
• Organization skills.
• Knowledge of current store merchandise.
• High level of business acumen.

Preferred Qualifications

• A College degree or equivalent.
• State licensure (if applicable) and/or ABO Certification in non-licensed states.
• Previous experience in customer service and retail.