Field Maintenance and Repair Technician - Pittsburgh, PA and surrounding area - Full-time

BASIC FUNCTION

The Field Service Manager is responsible for the service and maintenance of equipment in the Pittsburgh, PA and surrounding area. Field Maintenance and Repair Technicians will work a defined schedule at locations within an assigned radius (malls, fitness clubs, and other locations with Smarte Carte vending equipment).

• Duties will include (but are not limited to): P&L Management, performing monthly collections, repairing, cleaning and performing regular maintenance on strollers, carts, cart management units, massage chairs, and locker systems.
• Daily local travel required.

Key Responsibilities

• Overall responsibility for area P&L, with the expectation to deliver excellent results vs. annual and strategic plans.
• Develop and maintain strong relationships with key stakeholders within the Mall, Locker, and Planet Fitness community as well as with peers within Smarte Carte.
• Identify Key Performance Indicators with relation to maximizing flow-through within assigned route.
• Inspect and perform maintenance on all equipment, including; Carts, Cart Management Units, Strollers, Massage Chairs, and Locker Systems (where applicable).
• Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner.
• Complete and submit all necessary reports in an accurate and timely manner.
• Clean carts, strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is available for customers at all times.
• Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment.
• Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment.
• Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.
• Assist with the installation of new locations or the upgrade of existing locations.
• Other assignments as needed.

Experience

• Possess strategic planning and thinking skills, business acumen and value chain mind set
• Minimum 3 years of field based product support experience (route) preferred
• Minimum 3 years in a customer service role required
• Basic understanding of electro/mechanical assembly, troubleshooting, and repair experience

Personal Characteristics

• Demonstrate strong business acumen as defined by a proven track record of success in an operational environment
• Forge solid relationships with external constituents e.g. customers, facility management, etc. and manage across a wide range of capabilities and personalities
• Excellent verbal and written communication skills
• Able to manage multiple priorities effectively
• Must possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis

Education

2 year associates or Technical degree preferred

Licenses & Certifications

• Valid Drivers license required
• Ability to get an Airport badge required
• Ability to get USPS badge (background check, drug screen) may be required

Physical Requirements

• Lift 40 lbs. to waist height
• Push/Pull 75-100 lbs.
• Bend and stoop, walk and stand for long periods of time
• Visual acuity/manual dexterity to perform mechanical and electrical repairs

Benefits

Full-time benefits; Bonus eligible!

• Group Health & Dental Insurance
• Company Paid Life Insurance
• Company Paid Short-Term Disability
• Matching 401k
• Paid Time Off
• Paid Holidays
• Wellness Reimbursement Program