Field Maintenance and Repair Technician - Great Lakes Crossing and surrounding area in MI - Full-time

About the role

Smarte Carte is seeking a Field Maintenance and Repair Technician to service equipment at Great Lakes Crossing and surrounding areas. This role involves working a defined schedule at locations within an assigned radius, including malls, fitness clubs, and other venues with Smarte Carte vending equipment. Daily local travel is required. Nights, weekends, and holidays may be required.

Key responsibilities

• Overall responsibility for area P&L, with the expectation to deliver excellent results vs. annual and strategic plans
• Develop and maintain strong relationships with key stakeholders within the Mall, Locker, and Planet Fitness community as well as with peers within Smarte Carte
• Identify Key Performance Indicators with relation to maximizing flow-through within assigned route
• Inspect and perform maintenance on all equipment, including Carts, Cart Management Units, Strollers, Massage Chairs, and Locker Systems (where applicable)
• Perform cash and credit card collections accurately and efficiently
• Deposit collections and complete end of month paperwork in a timely manner
• Complete and submit all necessary reports in an accurate and timely manner
• Clean carts, strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is available for customers at all times
• Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment
• Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment
• Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards
• Assist with the installation of new locations or the upgrade of existing locations
• Other assignments as needed

Qualifications

• Minimum 3 years in a customer service role required
• Minimum 3 years of field based product support experience (route) preferred
• Basic understanding of electro/mechanical assembly, troubleshooting, and repair experience
• Possess strategic planning and thinking skills, business acumen and value chain mindset
• Demonstrate strong business acumen as defined by a proven track record of success in an operational environment
• Ability to forge solid relationships with external constituents e.g. customers, facility management, etc. and manage across a wide range of capabilities and personalities
• Excellent verbal and written communication skills
• Organized and able to manage multiple priorities effectively
• Must possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis
• 2 year associates or Technical degree preferred
• Valid Driver's license required

Physical requirements

• Lift 40 lbs. to waist height
• Push/Pull 75-100 lbs.
• Bend and stoop, walk and stand for long periods of time
• Visual acuity/manual dexterity to perform mechanical and electrical repairs

Pay

$27.88 - $28.84 / hour

Schedule

Nights, weekends and holidays may be required

Benefits

• Group Health & Dental Insurance
• Company Paid Life Insurance
• Company Paid Short-Term Disability
• Matching 401k
• Paid Time Off
• Paid Holidays
• Wellness Reimbursement Program
• Bonus eligible