Field Logistics Specialist

About the role

The Field Logistics Specialist is an on-site member of the Logistics Team in a District Sales Office. This person will provide logistical support to the Sales Reps as well as excellent customer service to hospital staff to differentiate Smith & Nephew from competitors. The role focuses on product delivery, restocking, maintaining inventory levels, and resetting instruments pre- and post-surgery.

Responsibilities

• Plans, schedules, and prioritizes upcoming surgery procedures needed from the district office.
• Assigns local pickups and deliveries based on time-sensitivity and travel distances to mobile field logistics personnel.
• Ensures necessary paperwork is processed for all shipments handled.
• Develops and maintains working knowledge of existing and new products (instruments and implants) to ensure proper delivery and pickups.
• Proactively identifies errors and omissions in deliveries/pickups to eliminate redundancy.
• Communicates effectively and professionally with office staff, sales representatives, and third-party end-users (e.g., hospital receiving, central processing, operating room staff).
• Fields customer complaints and escalates them to OSC staff as needed.
• Dresses professionally, potentially wearing Smith & Nephew logoed apparel at the discretion of the supervising manager.
• Assists with office, sales, and OSC duties when not directly engaged in courier responsibilities.
• Works with District OSC staff and Inventory Specialist to analyze and decide the best local delivery options based on time, cost, and vehicle availability for time-sensitive shipments.
• Routes shipments via the most appropriate method and confirms updated delivery status.
• Carries a cellular phone at all times for effective communication regarding pickups and deliveries.
• Works overtime or on-call as required to accommodate emergency situations and changing surgical schedules.

Requirements

• High school diploma or equivalent and at least 4 years of relevant experience in operations, distribution, logistics, inventory management, customer service, or a related field.
• Experience supporting logistics, distribution, inventory management, supply chain, customer service, or warehouse operations.
• Experience coordinating multiple priorities in a fast-paced environment.
• Experience with inventory control processes and inventory accuracy initiatives preferred.
• Must be able to lift 75 lbs; standing, walking, bending, stooping, pushing, and pulling for long periods.
• Valid Driver’s License with a clean record.

Benefits

• Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day.
• Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program.
• Training: Hands-On, Team-Customized, Mentorship.
• Extra Perks: Discounts on fitness clubs, travel, and more.