Field Logistics Associate 2

At Smith+Nephew we design and manufacture technology that takes the limits off living. The Field Logistics Associate 2 is an on-site member of the Logistics Team in a District Sales Office, providing logistical support to Sales Reps and excellent customer service to hospital staff.

Responsibilities

• Plans, schedules, and prioritizes upcoming surgery procedures needed from the district office.
• Assigns local pickups and deliveries with respect to time-sensitivity and distances to mobile field logistics personnel.
• Assures necessary paperwork is processed for shipments handled.
• Develops and maintains working knowledge of existing and new products (instruments and implants) to effectively manage proper delivery and pickups.
• Proactively identifies errors and omissions in deliveries/pickups to eliminate redundancy in required stops.
• Communicates effectively and professionally with office staff, sales representatives, and third-party end-users (e.g., Hospital Receiving, Central Processing, Operating Room Staff).
• Fields customer complaints and communicates them as necessary to OSC staff.
• Dresses professionally as a company representative, potentially wearing Smith+Nephew logoed apparel.
• Assists in office, sales, and OSC duties when not directly engaged in courier responsibilities.
• Works with District OSC staff and Inventory Specialist to analyze and decide the best options for local delivery based on time, cost, and vehicle availability.
• Routes shipments via the most appropriate method and confirms updated delivery.
• Carries a cellular phone at all times to communicate effectively regarding pickups and deliveries.
• Works overtime or on-call as required to accommodate emergency situations and changing surgical schedules.

Requirements

• High school diploma or equivalent.
• At least 4 years of relevant experience in operations, distribution, logistics, inventory management, customer service, or a related field.
• Experience supporting logistics, distribution, inventory management, supply chain, customer service, or warehouse operations.
• Experience coordinating multiple priorities in a fast-paced environment.
• Experience with inventory control processes and inventory accuracy initiatives preferred.

Benefits

• Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day.
• Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program.
• Training: Hands-On, Team-Customized, Mentorship.
• Extra Perks: Discounts on fitness clubs, travel, and more.