Field Learning Ops Specialist

About the role

As the Field Learning Specialist for Factor_, you will develop and execute onboarding and recurring training programs for all new and existing kitchen and fulfillment staff across our three operations facilities. You will identify training gaps and create execution plans to ensure all employees operate at their full potential.

Responsibilities

• Facilitate group and individual instruction and training covering technical, operational, and/or management areas
• Partner with department leaders to identify and prioritize technical and skills gaps, and work with subject matter experts to learn gold-standard processes and behaviors
• Develop training curricula and/or recommend or utilize vendor programs that meet instructional goals and objectives
• Formulate training outlines and determine instructional methods (e.g., individualized training, group instruction, lectures, demonstrations, meetings, workshops)
• Select or develop training aids including handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works
• Perform administrative functions to document training programs and track employee training and progress
• Manage technical training events, including equipment procurement, room reservations, and facilities requests
• Evaluate the effectiveness of training programs and revise them based on incorporation of taught skills into employee work behavior
• Communicate and coordinate with managers and supervisors to schedule training
• Stay abreast of new trends and tools in employee development

Skills

• Design, develop, implement, and evaluate training plans, curricula, and methodology
• Communicate effectively both in writing and verbally, including listening, questioning, interpreting, and clarifying
• Present complex information and respond to questions from a variety of audiences
• Solve practical problems and detect or identify training issues
• Remain organized and produce accurate, detailed, and high-quality work in a fast-paced environment
• Manage time efficiently and perform crucial tasks in a timely fashion
• Work a flexible schedule including nights and weekends

Requirements

• Bachelor’s degree and 2+ years of professional experience, preferably in technical training in a regulated environment
• Proficiency with computer hardware and software
• Advanced skills in Microsoft Suite and Google Suite
• Experience in the Food & Beverage industry preferred
• Bilingual in Spanish

Benefits

• Competitive hourly rate
• 401K company match that vests immediately upon participation
• Team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with $0 monthly options, effective the first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups (open to all employees, including BIPOC, women, veterans, parents, and LGBTQ+)
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company

Pay

Illinois Pay Range: $63,000—$67,500 USD