Field Leadership Senior Manager

Key Responsibilities

• Lead enterprise efforts to identify, manage, and mitigate Extra-Contractual Obligation (ECO) exposure, including bad faith risk, through disciplined claim oversight and early escalation practices.
• Oversee high-severity and litigated claim portfolios, partnering with Claim Litigation team to drive effective litigation strategies and optimize outcomes.
• Utilize data and analytics to identify trends in verdict exposure, plaintiff attorney behavior, and jurisdictional risk, translating insights into actionable field guidance.
• Establish strong governance routines, including audits and file reviews, to ensure adherence to claim handling best practices and minimize risk.
• Influence and collaborate with cross-functional stakeholders to align field execution with enterprise risk management objectives.
• Mentor and develop field managers and staff, fostering a culture of high performance, continuous improvement, and alignment with Allstate’s values.
• Strategically lead field operations to enhance efficiency, increase profitability, and improve customer satisfaction within the region.
• Analyze regional market trends and competitor strategies, adapting operations and tactics to meet market demands and challenges.
• Build and maintain strong relationships with key community leaders, business partners, and customers, enhancing Allstate’s community engagement and brand reputation.
• Drive regional growth initiatives and manage market strategies to enhance Allstate’s presence and competitive edge.
• Oversee the execution of day-to-day operations, ensuring adherence to Allstate’s policies, ethical standards, and regulatory requirements.
• Manage regional budgets and financial forecasts, optimizing resource allocation and financial stewardship.
• Collaborate with other senior leaders at Allstate to integrate field operations with broader corporate strategies.

Experience

10 or more years of experience (Preferred)

Skills

• Complex Thinking
• Innovation
• Leadership
• Managing Ambiguity
• Resourcefulness

Compensation

Compensation offered for this role is $110,000.00 - $181,250.00 annually and is based on experience and qualifications.

Benefits

Includes a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Eligible employees also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, employees must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.