Field IT Technician - Chicago

About Three Birds. One Mission. brings together Blue Bird Day, Eyas Landing, and Merlin Day Academy to deliver collaborative, evidence‑based, and compassionate care for children and adolescents ages 0–21. Our interdisciplinary teams support children's physical, emotional, and academic development through therapeutic, educational, and diagnostic services-all under one mission: helping children thrive.

About the role

We are seeking a Field IT Technician to provide onsite technical support across multiple locations by traveling to the sites to install, troubleshoot, and maintain hardware, software, network systems and help with the customer help desk. Assist IT Team in specific projects to promote the development and automation of the companies Eyas Landing, Blue Bird Day, and Merlin Day Academy (Three Birds One Mission).

Responsibilities

• Provide onsite technical support for desktops, laptops, printers, mobile devices, and network hardware
• Install, configure, and troubleshoot operating systems, software, and applications
• Respond to service requests and incidents within SLAs
• Perform hardware repairs, upgrades, and peripheral installations
• Troubleshoot network connectivity issues (LAN/WAN/Wi-Fi)
• Assist with new site setups, office relocations, and tech refresh projects
• Maintain accurate records of repairs, asset inventory, and service documentation
• Educate users on basic troubleshooting and best practices
• Collaborate with remote support teams and escalate complex issues as needed
• Meet weekly with IT Team and lead of projects to report work completed and set expectations for project development
• Work independently to execute IT projects including Zendesk support and explore development, automation of internal processes, staff development trainings and other projects needed to meet the company's needs
• Ensure HIPAA compliance of Patient Health Information (PHI) when working in our company system and data
• Ensure confidentiality of proprietary company information and employee data when working in our company systems

Qualifications

• Minimum of Bachelor's Degree, Masters Preferred in related field
• Minimum of 2 years of experience in a Technical Support role
• Experience administering Zendesk required
• Experience with Zapier or similar automation/integration platform
• Experience with Office 365, Power Automate, Microsoft SharePoint, or Microsoft Exchange preferred
• Demonstrated working knowledge of Microsoft's modern workplace solutions, primarily Office 365
• Coding (Python) and API Integration knowledge required
• Excellent analytical, communication, and organizational skills
• Ability to work independently and collaboratively in a fast-paced environment
• High attention to detail and accuracy

Benefits

• Comprehensive Health Coverage (Medical Insurance, Dental Insurance, Vision Insurance) + Life and Disability Insurance
• Flexible Spending Accounts (FSA)
• Competitive Paid Time Off and holiday allowances
• Generous 401k Retirement Plan with employer contributions

Pay

Competitive Salary: $55,000 - 60,000

Schedule

Schedule: Monday - Friday 8:30am- 5:00pm. Location: 1409 W. Carroll Ave. Chicago, IL (onsite). Must have flexibility to travel and work onsite at any of our other 4 locations: Blue Bird Day Wheaton: 140 E Loop Road, 60189; Blue Bird Day West Loop: 1233 W Adams, 60607; Blue Bird Northcenter: 1233 W Adams, 60607; Merlin Day Academy: 331