Field IT Support Specialist

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What You Will Do

Field IT Specialists provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives.

Responsibilities

• Conduct hardware installation and provide ongoing support (e.g., PCs, tablets, mobility devices, printers, specialized devices)
• Provide software support and local infrastructure service support (e.g., server, network and VOIP)
• Assist in identifying and capturing Enterprise and BU project demand (e.g., planned & unplanned)
• Provide Tech Hut services in region
• Execute PC lifecycle management and perform asset management tasks as required by Corporate IT
• Provide onsite Smart Hands (e.g., support and liaison with 3rd party & internal JCI Support teams)
• Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting)
• Support local IT security compliance (e.g., commsroom set-up, maintenance, and access) as needed
• Assist compliance teams with audit tasks
• Provide satellite office support and travel for field visits, when needed
• Support vendor management as needed
• Support IT procurement as needed
• Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem
• Deliver Field IT Services in accordance with SLT’s using JCI Service Management toolset
• Proactively communicate and provide updates to customers
• Provide differentiated SLAs for customer-related requests or incidents

Qualifications

Degree in Computer Science or related field is preferred, or equivalent experience

5 years of IT Support experience is preferred

Industry Certifications i.e. MS Certified IT Professional (MCITP); MS Certified Technology Specialist (MCTS); Information Systems Professional (ISP); or CompTIA (A+; Network+, Security+) are highly preferred

Skills

• Excellent written and verbal communication skills
• Strong customer service skills - friendly, approachable, and motivated with a strong work ethic and high degree of integrity
• Good team player, self-starter, fast learner, problem solver
• Ability to work independently

Benefits

Competitive salary bonus plan

Paid vacation/holidays/sick time

Comprehensive benefits package including 401K, medical, dental, and vision care

On the job/cross training opportunities

Encouraging and collaborative team environment

Dedication to safety through our Zero Harm policy

Pay

Hiring salary range: $60,000 - 70,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.)