Field Installer

Duties And Responsibilities

• Travels to customer locations for a variety of purposes including: to install purchased equipment or parts, address warranties, scan existing trucks for OEM information
• Works with the Engineering Department, Sales Department, and additional management to determine trip objectives
• Completes and submits daily log of time, challenges, accomplishments, etc.
• Communicates all challenges back to the office in a timely fashion
• Accurately clocks to jobs for job costing data in the Finance Department to assist the price quoting process
• Maintains all equipment and tools
• Welds from all positions, e.g. flat, vertical, overhead
• Visually inspects work, grind and rework as needed and requested to meet Company quality standards
• Makes any necessary modifications to design
• Alerts Production Manager of any discrepancies on Engineering prints initially
• Reports any inventory shortfalls to Production Manager
• Completes daily pickup of area and remains responsible for cleanliness of work area
• Completes material handling functions as needed, e.g. bringing materials into the building, operating a fork truck
• Always adheres to all safety protocols including wearing proper Personal Protective Equipment (PPE)
• Assists the Finance Department with allocating timekeeping to job codes, operations, work centers, etc.
• Requests and attends meetings with PHIL and Welarco associates as necessary to review issues that arise in the field, e.g. design changes
• Assists in training and developing additional associates to complete field work
• Works to best of ability to provide the customer with an above-satisfactory and professional interaction
• Actively listens to all customer concerns and works to resolve them
• Maintains a working electrical and hydraulic knowledge
• Seeks additional help from the Production Manager as necessary

During Product Installations

• Assists the provided crew in answering questions and providing installation instruction
• Remains actively involved and hands-on in the installation
• Assists the crew in laying out the purchased equipment or parts, assembling, and welding
• Unless discussed with management, stays for the completion of the installation project
• Ensures all questions and concerns are resolved
• Provides the customer with a form to submit installation feedback
• If a fabricator is involved, ensures that the fabricator completes daily time sheets

During Product Warranties

• Asks appropriate questions to Welarco's Production Department and PHIL's Engineering and Sales Departments as needed to become well-versed in the project and potential problems
• Works with PHIL and Welarco management to determine a plan of action for warranty issues
• Quickly and accurately corrects warranty issues
• Continually provides updates to PHIL and Welarco management
• Ensures all questions and concerns are resolved

During Scanning Trips

• Uses FARO 3D-measurement scanning equipment and additional tools to retrieve OEM dimensions for the Engineering Department
• Ensures FARO equipment is always properly handled and stored
• Ensures FARO equipment is checked out and in from the Engineering Department with the proper documentation
• Collaborates with the Engineering Department to ensure the FARO equipment is properly insured while travelling