Field Implementation Manager- Charlotte, NC

Pay Range: $74,000.00 - $110,000.00

Internal Employee Referral Bonus Available

About Canteen

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come for the job, stay for the career. We are Canteen.

About the role

This role supports Canteen’s Smart Tech platform, focused on unattended retail solutions across the U.S. The Business Systems Analyst will work closely with the Field Implementation team to gather business requirements, develop training materials, support system rollouts, and ensure the platform aligns with operational needs.

Responsibilities

• Gather and document functional and technical requirements from field teams
• Test and validate system functionality to meet business needs
• Identify inefficiencies and recommend optimizations
• Collaborate with stakeholders, developers, and IT teams to deliver solutions
• Support data migration, integrations, and new feature implementation
• Maintain documentation standards and deliverables
• Provide end-user support, troubleshooting, and training
• Monitor system performance, data integrity, and usage trends
• Coordinate with third-party vendors and consultants
• Resolve system issues through creative problem-solving
• Manage competing priorities and build consensus across user groups
• Build strong relationships across all levels of the organization

Qualifications

• Bachelor’s degree in Business, Operations, Hospitality, or related field
• 3+ years of experience with Microsoft Dynamics 365 CRM/Field Service Mobile
• Advanced proficiency in Excel, PowerPoint, Teams, and Outlook
• Strong problem-solving, communication, and documentation skills
• Ability to manage multiple priorities independently and collaboratively
• Skilled in translating business needs into functional requirements

Preferred Skills

• Familiarity with Agile/Scrum methodologies
• Experience with Canteen’s business systems

Benefits

Full-time and part-time positions offer the following benefits to associates:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates:

• Medical, Dental, Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.