Field Implementation Manager- Charlotte, NC
About Canteen
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth.
Job Summary
This role supports Canteen’s Smart Tech platform, focused on unattended retail solutions across the U.S. The Business Systems Analyst will work closely with the Field Implementation team to gather business requirements, develop training materials, support system rollouts, and ensure the platform aligns with operational needs.
Key Responsibilities
- Gather and document functional and technical requirements from field teams
- Test and validate system functionality to meet business needs
- Identify inefficiencies and recommend optimizations
- Collaborate with stakeholders, developers, and IT teams to deliver solutions
- Support data migration, integrations, and new feature implementation
- Maintain documentation standards and deliverables
- Provide end-user support, troubleshooting, and training
- Monitor system performance, data integrity, and usage trends
- Coordinate with third-party vendors and consultants
- Resolve system issues through creative problem-solving
- Manage competing priorities and build consensus across user groups
- Build strong relationships across all levels of the organization
Qualifications
- Bachelor’s degree in Business, Operations, Hospitality, or related field
- 3+ years of experience with Microsoft Dynamics 365 CRM/Field Service Mobile
- Advanced proficiency in Excel, PowerPoint, Teams, and Outlook
- Strong problem-solving, communication, and documentation skills
- Able to manage multiple priorities independently and collaboratively
- Skilled in translating business needs into functional requirements
Preferred Skills
- Familiarity with Agile/Scrum methodologies
- Experience with Canteen’s business systems
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical, Dental, Vision, Life Insurance/AD, Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
About Compass Group
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Disclaimer
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Application Information
Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace.
Equal Opportunity Employer
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.