Field Performance Manager - Charlotte, NC

About the role

OpenWorks is a national facilities services company with over 40 years of experience helping multi-location businesses create cleaner, healthier, and more efficient workplaces. We are a people-first organization that believes our success starts with our employees. By investing in our team, embracing continuous improvement, and building strong partnerships with customers and franchise owners, we are creating innovative solutions that drive lasting results.

What You'll Do

• Foster account growth and retention by ensuring exceptional service delivery and proactive issue resolution
• Conduct training and development programs to help franchisees meet and exceed operational and quality standards
• Oversee customer and franchisee satisfaction, developing and implementing improvement initiatives when needed
• Conduct audits, quality assurance visits, and provide tactical support to drive operational excellence

What You Bring

• 5+ years of experience in the janitorial or facility services industry (particularly within a franchise model)
• Bachelor’s degree in business, management, or related field; or equivalent combination of education and experience
• Proven ability to build and maintain strong relationships with a diverse range of stakeholders
• Strong skills in CRM tools and MS Office Suite; excellent organizational and problem-solving abilities
• A team player who is detail-oriented, solution-focused, and demonstrates integrity and assertiveness
• Willingness to travel 60–75% within the assigned market