Field Implementation Engineer

What YOU Will Do

• Installation of new equipment and add-ons at customer sites.
• Contact customer of schedule. (ETA, Dates, Times)
• Maximize customer satisfaction and value from our products.
• Maintain a high level of communication with Project Managers via written reports, phone and email.
• Must be able to lift and carry sixty pounds.
• Provide go live support at customer sites.
• Establish timely, clear task and project expectations.
• Provide training to clients using train-the-trainer education methodology.
• Maintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution.
• Provide customer support.
• Perform necessary upgrades at customer sites.
• Analyze and accumulate product enhancement recommendations to provide customer feedback to the product development team.
• Capability to assist in resolution of discrepancies between user policies and software functionality through technical solutions or policy re-engineering.
• Be available for travel to customer sites for issue resolution in an emergency situation on short notice.

How YOU Will Succeed

• Education / Training:
• Bachelor of Science in Computer Science, Engineering, Industrial Technology, or related field or Associates Degree with Aethon product experience
• Specialized Knowledge/Skills:
• Proficient in Linux/Unix
• A solid understanding of network communications technology – Internet, Intranet, VPN, TCP/IP, Ethernet, etc.
• Ability to troubleshoot and repair mechanical hardware / electronic components.
• Strong technical and analytical skills
• Strong interpersonal and communication skills
• Rocket integration and optimization of workflow processes
• Automation experience is a plus

Travel

• Position requires overnight national travel.
• Occasional weekend work may be required.
• Ability to operate a motor vehicle and travel to customer locations. Must possess and maintain a valid driver's license and driving record acceptable to the company's motor vehicle insurer.