Field Application Engineer

About the role

We are seeking a Field Application Engineer (Hybrid; based in Elgin, Illinois) to join our growing team. The Field Applications Engineer provides technical and application support to the HARTING sales force, direct customers, and distributors. The main responsibility of this position is to secure design wins across all product lines through quality customer and technical support and collaborative solution development. This person will report to the Field Application Engineer Supervisor. Periodic travel will be required to support customers, sales team, and distribution partners.

Responsibilities

• Advance sales opportunities toward design-in wins through technical support, solution development, and voice-of-customer feedback. This can include BOM building, coordinating prototype/sample builds, and creating comprehensive solution proposals.
• Provide direct response to technical support inquiries from customers through the HARTING website and other digital contact platforms.
• Provide onsite support for customers (in partnership with the responsible salesperson) and onsite customer presentations and product demonstrations.
• Represent HARTING at trade shows and other HARTING customer-facing events.
• Create technical documentation for customized components (i.e. private label, customized, modified, kitted parts).
• Create and manage internal and external tools (e.g. selection guides, catalogs, search tools) that consolidate and simplify component selection to increase overall sales. Leverage existing internal sales and technical information platforms and AI in order to consolidate technical specifications and information for customers and provide effective response to inquiries.
• Provide product expertise and technical support for various internal departments including marketing, product management, sales, business development, and product development.
• Create and present in-person and virtual technical presentations and trainings for customers and internal HARTING personnel. Develop training resources for HARTING employees related to product competence, utilization of digital tools, and job processes.
• Work with product management to gather, develop, and implement proper technical competence, resources, and materials for new product launches.
• Help create, facilitate, and maintain technical onboarding program for new employees.
• Other duties as assigned.

Qualifications

• Requires 15-25% travel.
• Must have valid passport for periodic international travel.
• Skills and experience to thrive in this role:
• Bachelor’s degree (B.S.) from a four-year college or university in an engineering discipline preferably electrical or mechanical;
• 3-4 years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of current Windows OS and Office Suite products and various Windows applications including presentation software.
• Ability to use e-mail and web browsing software and understand the uses to obtain, document and provide information. Familiarity with AI tools and how to use them effectively is a plus.
• Experience with 3D modeling software beneficial
• Experience with power distribution/systems or data center industry preferred
• Experience with technical training or teaching preferred

Benefits

• 21 days PTO (Paid Time Off) to start – quickly earn more PTO as you stick with us (36 days max).
• Medical, dental, and vision Insurance – several Blue Cross Blue Shield plan options to choose from.
• Company-sponsored life, AD&D, and short- and long-term disability – at no cost to employee.
• Paid parental leave, tuition and fitness reimbursement, and a hybrid working policy.
• 401(k) with a 4% dollar-for-dollar match – fully vested upon eligibility!