Field Hospital Enrollment Specialist (Bilingual Spanish)

About the role

The Field Hospital Enrollment Specialist role is embedded within a fast-paced hospital environment, serving as Pair Team's on-site presence within hospital emergency departments and inpatient units. This patient-facing outreach role is responsible for identifying eligible Medi-Cal and Medicare patients, educating them about Pair Team's Enhanced Care Management program, and supporting enrollment into Pair Team's care navigation program before or shortly after discharge.

Responsibilities

• Review daily patient census reports and partner with hospital teams to identify and prioritize eligible Medi-Cal and Medicare patients.
• Conduct in-person bedside outreach in emergency departments, observation units, triage areas, and inpatient units.
• Verify patient eligibility, including active coverage, health plan, and current care management enrollment status.
• Educate patients and families about Pair Team's Enhanced Care Management program.
• Enroll eligible and consenting patients before discharge whenever possible.
• Document outreach attempts, patient status, attestations, and enrollment activity in Pair Team's electronic medical record.
• Cook up warm handoffs and communicate pending follow-up needs to Pair Team and hospital partners.
• Participate in shift huddles, department check-ins, and hospital workflow meetings as needed.
• Build strong working relationships with hospital registration, social work, case management, nursing, and unit leadership.
• Escalate census delays, access issues, low referral volume, and other workflow barriers to the appropriate Pair Team leader.

Requirements

• Bilingual fluency in English and Spanish is required.
• 1+ year of experience in patient outreach, community health, enrollment, patient navigation, care coordination, or a related healthcare setting.
• Previous experience working in a hospital, emergency department, inpatient unit, or other clinical environment strongly preferred.
• Experience communicating effectively with patients from diverse cultural, socioeconomic, and health backgrounds.
• Ability to explain healthcare programs clearly, answer questions, and build trust with patients and families.
• Comfort approaching patients in person and working independently within a busy hospital environment.
• Strong organization, follow-through, and documentation skills.
• Proficiency with Google Workspace, spreadsheets, electronic medical records, and web-based platforms.
• A valid, active driver's license and reliable transportation are required.

Benefits

• Competitive salary: $27-$28/hour + bonus pay.
• Eligible for a monthly performance-based incentive based on meeting or exceeding enrollment targets, subject to eligibility, documentation accuracy, quality standards, and program compliance.
• Comprehensive health, vision & dental insurance.
• Monthly $100 work from home expense stipend for your WFH days.
• Gas reimbursements for your on-site engagement days.
• Flexible vacation policy -- take the time you need to recharge!
• We provide all of the equipment needed for the role.
• Opportunity for rapid career progression with plenty of room for personal growth!

Pay

$27-$28/hour + bonus pay

Schedule

Based on the hospital partner location in Fresno County, Stanislaus County, or Los Angeles County.