Field Forklift Technician

About the role

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk.

As a Field Forklift Technician, you will perform routine maintenance on industrial equipment, including forklifts, scissor lifts, tuggers, floor scrubbers, and golf carts. You must have your own tools.

Responsibilities

• Maintain industrial mobile equipment.
• Troubleshoot equipment failures, including root cause analysis, warranty research, rework, and repetitive repairs using historical equipment data via the Field Connect service platform.
• Complete all repairs in a timely manner following manufacturer repair guidelines.
• Exercise judgment and decision-making to choose the most appropriate course of action based on costs and benefits.
• Perform equipment audits per the PM Planning tools schedule in the Field Connect service platform.
• Communicate effectively with supervisors, co-workers, and subordinates via phone, email, or in person.
• Ensure timely and accurate completion of all work orders and service records per Concentric time standards.
• Maintain accurate and timely entry of work hours in the Paylocity timekeeping platform.
• Adhere to all safety requirements by customer and Concentric; maintain a clean and organized work area.
• Complete safety training modules in a timely manner.
• Perform other duties as assigned by supervisor.

Requirements

• 10+ years of experience with MHE maintenance (electrical & LP lift truck repair) required.
• Strong equipment repair, mechanical, and/or electrical skills.
• Hydraulics and conveyor experience is a plus.
• Self-motivated with the ability to manage time and attendance with minimal supervision.
• Strong communication skills for work order documentation and customer interaction.
• Basic computer skills; familiarity with using a computer.
• Ability to lift a minimum of 50 pounds, crouch, and work in confined areas.
• Must meet the physical requirements of a Service Technician.
• Must have own tools.
• Willingness to learn and be trained.
• Valid driver’s license; CDL is a plus but not required.
• Must pass a background check and drug screen.
• Ability to travel extensively.
• Flexible schedule with ability to work occasional overtime.

Benefits

• Competitive pay with incentive opportunities and overtime potential.
• Three medical plan options with employer premium contribution starting on day one.
• Employee-paid dental and vision insurance starting on day one.
• Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
• Medical and dependent care Flexible Spending Accounts (FSA) available.
• Company-paid life and AD&D insurance, short-term and long-term disability coverage starting on day one.
• Company 401K plan with 100% match on the first 4% of employee contributions.
• 8 paid holidays.
• Full-time employees receive 128 hours of Paid Time Off (PTO) annually.
• Employee-paid accident, critical illness, and hospital indemnity insurance.
• Employee-paid legal plans, identity protection, pet insurance, and home & auto discounts.
• Training and mentoring from industry experts.
• Advancement opportunities.

Physical Demands

The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

• Regularly required to sit, stand, walk (up to 8 hours), use hands to lift, maneuver, handle, or feel, and talk or hear.
• Frequently required to walk and reach with hands and arms.
• Occasionally required to stand, stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 100 pounds.
• May be required to wear approved Personal Protective Equipment (PPE) and maintain high self-awareness of surroundings.
• Specific vision abilities include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

• Work is primarily performed at customer facility locations.
• Noise level is moderate to heavy, occasionally requiring hearing protection.