Field Engineering Specialist - Los Angeles, CA
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
About the role
The Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist, you will travel and showcase your expertise in technical repair and installation for Roche assigned product lines. You will offer valuable service to laboratory customers in your assigned territory, serving as the primary customer contact for technical and service-related issues. Responsibilities include routine technical support, on-site service, repair, installation, preventative maintenance, diagnosing and resolving mechanical, hardware, software, and system failures, and documenting all activities to contribute to quality improvement and customer satisfaction.
This is a field-based role covering San Fernando Valley, Ventura County, and the greater Los Angeles area, requiring daily travel and up to 30% overnight travel. The ideal candidate would reside in the West Hills area.
Requirements
- High school diploma and 2 years of technical school or equivalent military training or work experience
- 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking, or a Bachelor's degree in a relevant field with 1-2 years of progressive experience
- Successful completion of training or certification as defined by RD Services Leadership and policy
- Ability to travel, including overnight travel
Preferred Qualifications
- 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
- Ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships
Relocation benefits are not available for this job posting.
Pay
The expected salary range for this position based on the primary location of California is $74,600 to $138,600. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.
Benefits
This position qualifies for the benefits detailed at the provided link.