Field Engineering Specialist - Central Washington

About the role

Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist, you will travel and showcase your expertise in technical repair and installation for Roche assigned product lines. You will offer valuable service to laboratory customers in your assigned territory. The role involves routine technical support, on-site service, repair, and installation of Roche products. You will serve as a customer contact for technical and service-related issues and perform preventative maintenance. The position requires diagnosing and resolving mechanical, hardware, software, and system failures. You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

Responsibilities

• Travel to customer sites to provide technical repair and installation services for Roche product lines
• Perform routine technical support, on-site service, repair, and installation of Roche products
• Act as a customer contact for technical and service-related issues
• Conduct preventative maintenance
• Diagnose and resolve mechanical, hardware, software, and system failures
• Document all activities and contribute to quality improvement initiatives
• Maintain focus on maximizing customer satisfaction

Requirements

• High school diploma and 2 years of technical school or equivalent military training or work experience
• 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking
• Alternatively, a Bachelor's degree in a relevant field with 1–2 years of progressive experience
• Successful completion of training or certification as defined by RD Services Leadership and policy
• Ability to travel, including overnight travel

Preferred Qualifications

• 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience
• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
• Ability to serve as an internal technical resource
• Willingness to provide support after hours and on weekends/holidays
• Strong customer relationship management skills

Pay

The expected salary range for this position based on the primary location of Washington is $71,100 to $132,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.

Schedule

This is a field-based role that requires daily travel and up to 60% overnight travel. Our ideal candidate would reside in Central Washington State.