Field Engineering Specialist - Birmingham, AL

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.

About the role

Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. This role supports our Donor Screening business, which plays a critical role in detecting antibodies and antigens to aid in diagnosing infections, ensuring blood safety, and monitoring immune responses.

This field-based role requires up to 25% overnight travel. The ideal candidate will live in or near Birmingham, AL.

Responsibilities

• Showcase your expertise in technical repair for Roche assigned product lines
• Offer valuable service to laboratory customers in your assigned territory
• Provide routine technical support, on-site service and repair of Roche products
• Serve as a customer contact for technical and service-related issues and perform preventative maintenance
• Diagnose and resolve mechanical, hardware, software, and system failures
• Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction

Requirements

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
• 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
• Successfully training or certification as defined by RD Services Leadership and policy
• Ability to travel, including some overnight travel, is required

Preferred Qualifications

• 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience
• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
• Ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships

Pay

The expected salary range for this position based on the primary location of Alabama is $71,100.00 - $132,000.00 USD annually. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.

Benefits

This position qualifies for the benefits detailed at the provided link.