Field Engineer I

What You'll Do

• Serve as the primary technical contact for assigned customer sites, ensuring alignment with business needs.
• Plan, coordinate, and complete software installations, upgrades, and hardware configurations.
• Troubleshoot technical issues related to software, firmware, and hardware.
• Develop and manage project plans, ensuring timely execution.
• Furnish post-installation aid to preserve system stability and customer happiness.
• Collaborate with collaborators to ensure adherence to all regulatory and operational requirements.
• Document processes and compose detailed reports to support continuous improvement.
• Manage multiple tasks independently in a fast-paced, evolving environment.
• Travel up to 75% to support client locations and project activities.

What We're Looking For

• Associates degree in Information Technology or a related field (or equivalent experience).
• 2+ years of relevant technical experience.
• Strong knowledge of Windows and Linux server environments, virtualization, and networking concepts.
• Experience with database administration and enterprise networking technologies.
• Familiarity with clustered servers, containers (e.g., Kubernetes), and SAN environments is a plus.
• Proficiency in Microsoft Office suite (Outlook, Word, Excel, Teams).
• Strong communication skills with the ability to explain technical concepts to varied audiences.
• Technical certifications such as A+, Network+, Microsoft, or Cisco are a plus.
• Experience in casino or gaming environments is helpful but not required.
• Must be eligible to acquire relevant gaming licenses, including Tribal Gaming Licenses.

Physical Requirements

• Ability to lift up to 75 lbs. during hardware installation.
• Combination of sitting, standing, and walking throughout the day.
• Must be able to travel and work in varying environments, including customer sites with noise or smoke exposure.

Work Environment

• Work is performed in office, customer site, and lab environments.
• This role requires some exposure to active casino gaming floors.

Our Values

• All About The Player
• Talent Unleashed
• Collective Brilliance
• Good Business
• Good Citizen

Why Aristocrat?

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities
• Our Values
• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business
• Good Citizen

Travel Expectations

• Up to 75%

Pay Range

$45,500 - $84,500 per year

Additional Information

• This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.
• At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.