Field Engineer - Data Center Infrastructure

When it comes to IT solution providers, Zones stands out with innovative and differentiating end-to-end service offerings. As a Global Solution Provider of IT solutions with an unmatched supply chain, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in over 120 countries, Zones leverages a robust portfolio and certifications from key partners like Microsoft, Apple, Cisco, Lenovo, and Adobe to build digital infrastructures that transform business operations.

About the role

Term: 6 months+ | Location: West Chester, NY | Hours: Monday – Friday, 8 am – 5 pm

We are seeking an experienced Field Service Engineer with 5+ years of hands-on experience supporting enterprise server hardware in data center environments. The ideal candidate will handle installation, maintenance, troubleshooting, repair, and upgrades of server infrastructure in customer and company-operated data centers. This role requires strong hardware diagnostics expertise, excellent customer service skills, and the ability to work independently in mission-critical environments.

Responsibilities

• Install, configure, and deploy enterprise server hardware in data center environments.
• Perform break-fix maintenance and hardware replacement for servers, storage devices, and supporting infrastructure.
• Diagnose and resolve server hardware failures including GPUs, CPUs, memory, motherboards, RAID controllers, and power supplies.
• Conduct preventive maintenance inspections and health checks on data center equipment.
• Support hardware upgrades, firmware updates, and technology refresh projects.
• Perform rack-and-stack activities, structured cabling, labeling, and hardware inventory management.
• Troubleshoot server performance, connectivity, and hardware-related issues using diagnostic tools and vendor utilities.
• Coordinate with Network Operations Centers (NOC), System Administrators, Data Center Operations teams, and OEM support organizations.
• Document all service activities, troubleshooting steps, repairs, and asset updates within ticketing systems.
• Ensure compliance with data center standards, change management procedures, and safety protocols.
• Respond to scheduled maintenance activities and emergency service requests within established SLAs.
• Provide technical support for multiple server platforms and vendor technologies.
• Maintain accurate records of spare parts inventory and equipment lifecycle status.
• Participate in on-call support rotations and after-hours maintenance windows as required.

Requirements

• Minimum 5 years of experience supporting enterprise server hardware in data center environments.
• Associate degree in Information Technology, Computer Science, Electronics, or equivalent work experience.
• Hands-on experience with server platforms from manufacturers such as:
  • Supermicro
  • Dell PowerEdge
  • Hewlett Packard Enterprise (HPE)
  • Lenovo
  • Cisco UCS
• Strong understanding of:
  • Server architecture
  • RAID technologies
  • Power and cooling systems
  • Storage infrastructure
  • Data center operations
• Experience performing hardware diagnostics and break-fix repairs.
• Working knowledge of Linux and Windows Server operating systems.
• Familiarity with ticketing and asset management systems.
• Ability to read and interpret technical documentation, wiring diagrams, and installation procedures.
• Strong written and verbal communication skills.
• Ability to lift equipment up to 50 lbs and work in raised-floor data center environments.

Preferred Qualifications

• Industry certifications such as:
  • Supermicro Specialist
  • Cisco Certified Technician (CCT)
  • CompTIA Server+
  • Dell EMC Proven Professional
  • HPE ASE or ATP
  • Microsoft Certifications
• Experience supporting storage systems including Dell EMC, NetApp, or Pure Storage.
• Knowledge of virtualization technologies such as VMware vSphere, Hyper-V, or Nutanix.
• Familiarity with cloud infrastructure and hybrid data center environments.

Pay

$42.00 per hour; commensurate with experience

Benefits

Zones offers a comprehensive benefits package, including medical coverage and state-mandated sick leave, designed to support your well-being and work-life balance.