Field Engineer - Data Center Infrastructure
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Specializing in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services, Zones operates in over 120 countries and holds the highest certification levels from key partners like Microsoft, Apple, Cisco, Lenovo, and Adobe.
About the role
We are seeking an experienced Field Service Engineer with 5+ years of hands-on experience supporting enterprise server hardware in data center environments. This role involves installation, maintenance, troubleshooting, repair, and upgrade of server infrastructure across customer and company-operated data centers. The position requires strong hardware diagnostics expertise, excellent customer service skills, and the ability to work independently in mission-critical environments.
Term: 6 month+
Location: Endicott, NY
Pay: $42.00 per hour
Hours: Monday – Friday 8 am – 5 pm
Responsibilities
- Install, configure, and deploy enterprise server hardware in data center environments.
- Perform break-fix maintenance and hardware replacement activities for servers, storage devices, and supporting infrastructure.
- Diagnose and resolve server hardware failures including GPUs, CPUs, memory, motherboards, RAID controllers, and power supplies.
- Conduct preventive maintenance inspections and health checks on data center equipment.
- Support hardware upgrades, firmware updates, and technology refresh projects.
- Perform rack-and-stack activities, structured cabling, labeling, and hardware inventory management.
- Troubleshoot server performance, connectivity, and hardware-related issues using diagnostic tools and vendor utilities.
- Coordinate with Network Operations Centers (NOC), System Administrators, Data Center Operations teams, and OEM support organizations.
- Document all service activities, troubleshooting steps, repairs, and asset updates within ticketing systems.
- Ensure compliance with data center standards, change management procedures, and safety protocols.
- Respond to scheduled maintenance activities and emergency service requests within established SLAs.
- Provide technical support for multiple server platforms and vendor technologies.
- Maintain accurate records of spare parts inventory and equipment lifecycle status.
- Participate in on-call support rotations and after-hours maintenance windows as required.
Requirements
- Minimum 5 years of experience supporting enterprise server hardware in data center environments.
- Associate degree in Information Technology, Computer Science, Electronics, or equivalent work experience.
- Hands-on experience with server platforms from manufacturers such as:
- Supermicro
- Dell PowerEdge
- Hewlett Packard Enterprise (HPE)
- Lenovo
- Cisco UCS
- Strong understanding of:
- Server architecture
- RAID technologies
- Power and cooling systems
- Storage infrastructure
- Data center operations
- Experience performing hardware diagnostics and break-fix repairs.
- Working knowledge of Linux and Windows Server operating systems.
- Familiarity with ticketing and asset management systems.
- Ability to read and interpret technical documentation, wiring diagrams, and installation procedures.
- Strong written and verbal communication skills.
- Ability to lift equipment up to 50 lbs and work in raised-floor data center environments.
Preferred Qualifications
- Industry certifications such as:
- Supermicro Specialist
- Cisco Certified Technician (CCT)
- CompTIA Server+
- Dell EMC Proven Professional
- HPE ASE or ATP
- Microsoft Certifications
- Experience supporting storage systems including Dell EMC, NetApp, or Pure Storage.
- Knowledge of virtualization technologies such as VMware vSphere, Hyper-V, or Nutanix.
- Familiarity with cloud infrastructure and hybrid data center environments.
Benefits
Zones offers a comprehensive benefits package including medical coverage and state-mandated sick leave, along with other benefits designed to support well-being and work-life balance.